Reports to: Customer Care Center Supervisor
Department: Billing Rental Rev Mgmt.
The Billing – Phone Specialist will work with Inogen’s 3rd party Billing partners, Medicare, Medicaid, Commercial Insurance companies, and customers to ensure medical claims are being processed timely and paid correctly. The Billing – Phone Specialist is responsible for managing all patient billing inquiries while demonstrating excellent customer service. Ensures all billing practices and processes follow all applicable compliance and regulatory processes, payor guidelines, and Inogen policies and procedures.
In addition to the responsibilities listed for Billing Phone Specialist I, a Billing Phone Specialist II (Senior) may also be responsible for the following:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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