Inside Sales Rep - Healthcare

Sales Associate Functions – Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures

• Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
• Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
• Depending on client requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based off of product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
• Agents should maintain established quality and completed calls per hour goals while supporting goals and objectives
• Maintain excellent product knowledge regarding product offers, pricing and upsells

• Exercise exceptional customer service skills in an effort to optimize each contact with the customer
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
• Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
• Maintain required documentation in an accurate and timely manner using established systems
• Maintain strict confidentiality of information provided by customer or data accessed within assigned systems

• Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
• Establish and maintain a professional relationship with internal/external customers, team members and department contacts
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

Related Duties as Assigned-

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

Applicants for this job will be expected to meet the following minimum qualifications.

• Must be 18 or older and have a High School education or GED required
• Additional education may be required based on individual projects and/or locations

• Candidates need to meet the experience requirements for specific program

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