Inside Sales Support Representative

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is looking for a resourceful, motivated Sales Support Representative to respond to our customers’ inquiries regarding parts, pricing, repair jobs, and service needs for our mechanical seals and supporting equipment used in industrial settings including refineries, chemical plants, and power companies. This successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers quickly and accurately. The position will work closely with Sales Engineers and Application Engineers to satisfy our customer’s needs.

Accountabilities:

• Respond to phone, fax, and email inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.
• Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders with other departments and vendors.
• Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services. Work independently and accurately to complete projects.
• Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.
• Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.
• Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory, repair, manufacturing, shipping, engineering, and sales, regarding order status and issues.
• Maintain current, accurate, organized records.
• Demonstrate proficiency with company products, procedures, and operating systems. Work as needed with sales and engineering information systems. Obtain basic information from engineered drawings.
• Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)

Skills and Qualifications:

• College Degree, or relevant industry experience preferred
• Excellent interpersonal and communication skills, both written and verbal
• Excellent organization skills and attention to details, time management, and deadlines
• Strong problem-solving skills, able to work independently and be a Team Player
• Customer focused with a result driven mindset
• Ability to multitask efficiently and set priorities in a fast-paced environment
• Attention to detail and process-oriented mindset with mechanical aptitude
• Proficiency in Microsoft package
• Dependable, self-motivated with little supervision

Flowserve offers highly competitive pay, annual bonus, comprehensive benefits on day 1 of employment, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits.

Req ID : R-6033

Job Family Group : Sales

Job Family : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.