• this is with our large municipality client• ONSITE -- Fort Worth, TX• must have a reliable vehicleDesired Skills/Experience:• 2+ years Desktop Support/Help Desk experience, working on software and hardware• Experience using a ticketing system• Asset Management experience – you will be updating and maintain their hardware assets via a Ticketing system• MS Office• A+ Certification would be a plus• Comfortable working in a warehouse• Reliable vehicleThis role will be 100% onsite in Downtown Fort Worth Monday-Friday. This candidate will update and maintain software/hardware assets using the asset management system and contact users to validate asset information.Day to day includes:• Track assets through soft or physical audits.• Process quotes and/or order requests using a ticketing system. Heavy customer contact.• Update and track orders through various applications and vendor websites.• Receive inventory and maintain warehouse stock. Active Directory updates.• Hardware/Software Asset Management -- updating and maintaining software/hardware assets in asset management system, contacting users to validate asset information, tracking assets through soft audits.• Logistics -- customer service, quote/order request and tracking, receive inventory and maintain warehouse stock. Maintaining and validating data by helping in IT Audits of physical devices at city locations.• Lifecycle management -- assist refresh team to verify and validate assets on the annual replacement plan
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