Level 2 Desktop Support Technician - job 1 of 2

JAC Products has an opportunity for a Help Desk Technician to join our team in Saline, MI. In this role, you will provide technical support and assistance to users within our organization. • Respond to requests for technical assistance using the proper method to include in person, via phone, chat, and email. • Maintain high level of customer service • Create and or review initial incident information. Provide immediate resolution or initial troubleshooting as appropriate. Redirect problems to correct resource.• Log incident activity and information. Track and route problems and requests. Document incidents and resolutions in helpdesk application. Utilize ticketing system(s) to document issues, communicate statuses, and resolution.• Ensure all equipment is properly maintained and service calls are placed in a timely manner and tracked.• Perform maintenance and patching once a month (non-standard work hours).• Install and remove software from computers. Monitor application installation and usage to facilitate license tracking, assignment and compliance.• Diagnose and resolve technical hardware and software issues.What you'll need:• Associate Degree in Computer Science or similar experience.• Minimum three (3) years working with computers, networks, and applications within a professional environment.• Two (2) years of help desk or customer service experience strongly preferred.• Experience with troubleshooting and resolving Windows 10/11 and basic laptop hardware issues.• Basic understanding of enterprise data center concepts (Windows, networking, server administration).JAC Products has been a pioneer in the Tier I automotive space for over 50 years and continues to test the limits of functional exterior trim products. We use advanced engineering techniques and cutting-edge technology to design products that enhance the style and utility of vehicles. JAC Products has operation or production capabilities on four continents and continues to expand our presence in the United States and globally.We offer medical, dental, vision, and paid time off as well as many other benefits in a collaborative culture that focuses on innovation and teamwork.JAC Products is an equal opportunity employer and gives equal consideration for employment to qualified applicants.