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Top Secret DevOps Engineer

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector - Software Engineering DevOpsOverviewThe Mastercard Decision Management Platform team has an exciting opportunity to hire a DevOps Director to lead teams working on developing new deployment, automation and monitoring capabilities. The AI & DPE program enables intelligent decision based products through real time and near real time streaming analytics with the ability to govern these decisions and manage their outcomes with business agility at global scale. The Decision Management Platform (DMP) is embedded in the Mastercard network processing all authorization, clearing, and authentication transactions and powers over 20 different products and services including Safety Net, Decision Intelligence, Customer Exposure Monitoring, 3DS 2.0 Risk Based Authentication.• Would you like to develop industry leading solutions for enabling products?• Are you motivated by speeding business solutions to market?• Do you want to innovate, using cutting edge technologies on challenging business problems?• Are you a CI/CD geek who loves all things automation?• Do you obsess how systems can be monitored and ensure positive experiences for your customers?RoleA DevOps Director will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.• Provide detailed technical analysis of product or application hardware and software to ensure that business and functional requirements can be met.• Hunger for Systems and Technical knowledge – constantly analyzing and innovating new, better approaches to our systems.• Work with a global team spread across tech hubs in multiple geographies and time zones.• Use Jenkins and XebiaLabs XLR to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out CI/CD pipelines.• Hands on experience of Chef cookbook development and testing with kitchen.• Actively look for opportunities to enhance standards and improve process efficiency.• A good people manager to help build employee careers and handle day to day activities outside software development.• Consistently raise standards, insisting on better and continuously improving.• Manage vendor relationships for SOW engagements and vendor software packages we utilize on the platform.• Strategic and Tactical vision that enables immediate and long term growth of the platform.All About You• Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.• Self-driven, have the ability to analysis and identify current automation, deployment and monitoring gaps.• High-energy, detail-oriented and proactive with the ability to function under pressure in a collaborative (Agile) environment.• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.• Proven experience in technical requirements gathering and documentation.• Experience with Chef, Sonar, Maven, Artifactory, Splunk, Dynatrace• Experience with automation for branch management, code promotions, and version management is a plus.• Experience monitoring high volume systems.#AI3Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard’s security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
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What You Should Know About Top Secret DevOps Engineer, Insight Global

If you're ready to take your career to the next level as a Top Secret DevOps Engineer at Mastercard in Oakwood, OH, then we want to hear from you! At Mastercard, our purpose is clear – we power economies and empower people around the globe. In this role, you'll play a crucial part in driving changes through our Decision Management Platform team, where your penchant for innovation and passion for automation will help us deliver industry-leading solutions. You'll be working hands-on with advanced tools and technologies like Jenkins, Chef, and Sonar, streamlining our CI/CD pipelines to enhance system performance and scalability. Furthermore, your ability to lead global teams and advocate for DevOps practices across various development and product organizations will be instrumental in our mission. We're looking for someone who is detail-oriented, enjoys tackling complex problems, and possesses the communication skills to collaborate effectively. This role is not just about technical know-how—it's about inspiring your team and making impactful decisions that enhance our customers' experiences. So if you thrive in collaborative environments, are hungry for knowledge, and have the vision to elevate industry standards, then join us at Mastercard and be part of a forward-thinking team shaping the future of digital transactions.

Frequently Asked Questions (FAQs) for Top Secret DevOps Engineer Role at Insight Global
What responsibilities does a Top Secret DevOps Engineer at Mastercard have?

As a Top Secret DevOps Engineer at Mastercard, your primary responsibilities will include leading the implementation of deployment, automation, and monitoring strategies within the Decision Management Platform team. You’ll work on ensuring that system availability, performance, and capacity standards are upheld throughout the delivery process while utilizing tools like Jenkins, Chef, and Maven.

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What qualifications do I need for the Top Secret DevOps Engineer position at Mastercard?

To qualify for the Top Secret DevOps Engineer position at Mastercard, candidates should have strong technical knowledge and experience with CI/CD tools such as Jenkins, Chef, and Sonar. A high degree of initiative, excellent communication skills, experience with technical requirements gathering, and a detail-oriented mindset are also essential.

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How does Mastercard support the professional growth of its Top Secret DevOps Engineers?

Mastercard is dedicated to supporting the professional growth of its Top Secret DevOps Engineers through mentorship, access to cutting-edge technologies, and a collaborative work environment. Additionally, employees can take advantage of tuition reimbursement programs and personalized career development plans.

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What team dynamics can a Top Secret DevOps Engineer expect at Mastercard?

As a Top Secret DevOps Engineer at Mastercard, you can expect to be part of a diverse and inclusive global team. Collaboration is key, and you'll work with talented individuals across various tech hubs and time zones, leveraging each other's strengths to tackle significant business challenges together.

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What tools and technologies will a Top Secret DevOps Engineer at Mastercard be using?

In your role as a Top Secret DevOps Engineer at Mastercard, you'll be utilizing various tools such as Jenkins and XebiaLabs XLR for CI/CD pipelines, alongside Chef for automation. Familiarity with additional tools like Sonar, Maven, Artifactory, Splunk, and Dynatrace will be beneficial.

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Common Interview Questions for Top Secret DevOps Engineer
What strategies would you use to enhance automation in a DevOps environment?

When discussing strategies to enhance automation in a DevOps environment during your interview, emphasize the importance of implementing CI/CD pipelines, utilizing tools such as Jenkins and Chef, and regularly assessing existing processes for bottlenecks. Share specific examples from your experience where you've improved automation.

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Can you describe your experience with configuration management tools?

In your response, detail your hands-on experience with configuration management tools like Chef or Puppet. Discuss specific projects where these tools played a crucial role in automating deployments, ensuring consistency, and streamlining the overall configuration process.

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How do you handle system monitoring and performance issues?

Explain your approach to system monitoring by highlighting the use of tools like Splunk or Dynatrace to gather insights. Discuss how you proactively identify performance issues, conduct troubleshooting, and implement strategies for ensuring optimal system performance.

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Describe a time when you had to work with a distributed team.

When highlighting a situation involving a distributed team, focus on your communication strategies, use of collaboration tools, and how you adapted to different time zones. Emphasize the success of the project and how teamwork contributed to overcoming challenges.

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What do you believe are the key traits of a successful DevOps Engineer?

Convey that successful DevOps Engineers possess strong technical expertise, excellent problem-solving abilities, and robust communication skills. Highlight adaptability, a proactive mindset, and a focus on efficiency as vital traits in the fast-paced DevOps environment.

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How would you ensure the security of the systems you manage?

Discuss the importance of implementing security best practices within DevOps processes. Address the use of automated security checks, regular audits, and adherence to security policies. Share any relevant experience in maintaining compliance with security standards.

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What process do you follow for troubleshooting issues in production?

Detail your systematic approach to troubleshooting production issues, starting from thorough logging, utilizing monitoring tools, and performing root cause analysis. Illustrate your problem-solving methods with concrete examples from past experiences.

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How do you prioritize tasks while managing multiple projects?

When asked about prioritization, outline your method for assessing project deadlines, impact, and team needs. Mention tools or frameworks you use for task management and how you communicate priorities effectively with your team.

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What is your experience with CI/CD pipelines?

In your answer, share specific experiences of designing and implementing CI/CD pipelines using tools like Jenkins or GitLab. Highlight the challenges you faced and the impact these implementations had on deployment speed and quality.

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How do you foster a culture of continuous improvement in a team?

Discuss strategies for fostering a culture of continuous improvement, such as regular retrospectives, encouraging team feedback, sharing metrics, and promoting learning opportunities. Provide examples of how you have implemented these practices in previous roles.

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Full-time, on-site
DATE POSTED
December 1, 2024

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