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Position Summary... What you'll do... Director, UX Desi gn - Experience Platforms - People Product & Design About the Team Walmart's People Product & Design organization is focused on transforming the associate experience through consumer-grade AI-driven digital experiences. Our mission is to activate Walmart's people-led and tech-powered strategy by building people experiences that serve 2.1 million associates across Walmart US, Sam's Club, Walmart International and Campus. Our portfolio spans all aspects of the associate journey, including talent acquisition, talent management, workforce planning, learning, benefits, compensation, associate listening, time and attendance, core HR, payroll and more. We are the team behind some of Walmart's most innovative associate-centric tools, including Me@Campus , Me@SamsClub and My Assistant. We proudly serve as a key driver of innovation within Walmart's Global People organization, reporting through Walmart's Chief People Officer.Here, you'll have the opportunity to bring your ideas to life, work on 0->1 digital experiences and make a lasting impact on the associate experience. Innovation is ingrained in our culture, fostering out-of-the-box thinking, creative problem-solving, and a willingness to challenge norms. Our team values open communication, respect, associate-centricity, and strategic thinking that's anchored on driving outcomes for our business and 2.1 million associates across the globe. We are reimagining the future of HR, leveraging AI to empower associates, making the complex simple, and enabling the Global People organization's boldest digital ambitions.The Director, Experience Platforms role at Walmart is a critical strategic role. This leader will be part of creating the comprehensive enterprise-wide design strategy to grow and evolve our digital people experiences. In addition to being a thought partner to our business, engineering, and product partners, this leader will help set the standards for consumer grade tools, and experiences for our associates across campus and field populations. This role includes leadership, hands-on design and design direction, and growth of a team of designers in this area.In this role, you will employ your depth of knowledge designing enterprise software and services to make the complex simple, clear, and trusted. With your strong and growing team of world-class designers, you'll test your excellent interaction designs with real-world end users to learn and iterate better.You'll bring your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.By innovating on the world's biggest stage, you will have the chance to shape the future of the associate experience at the Fortune #1 company. If you are motivated by complex, purposeful challenges, being Director, Experience Platforms , at Walmart could be the fit you've been looking for.You'll sweep us off our feet if you have...• Expertise in design systems, information architecture, content design, AI integration, and art direction.• Strong collaboration skills, with a demonstrated ability to work cross-functionally with product, engineering, and business stakeholders.• Excellent communication and storytelling skills, with experience presenting to executive leadership.• Skilled at using data and user feedback to guide design decisions and improve outcomes.• Track record of shipping high-impact, high-visibility products in a fast-moving and changing environment - one that celebrates experimentation, iteration, and shipping• Ability to define and advocate for a design vision and follow through with a plan on how to deliver against it• A strong strategic mindset and a systems thinking approach• Been a skilled change maker who is not afraid to think big and challenge the status quo• Thorough experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping• Champion of a design philosophy that is inclusive of all peopleYou'll make an impact by:• Lead ing the design of a cohesive, enterprise-wide application platform, focusing on navigation, shared experiences, AI tools, and design standards. Balance hands-on design with strategic direction.• Act ing as a thought leader and key partner to business, product, and engineering teams, ensuring alignment between design strategy and business objectives .• Build ing and nurture a team of world-class designers, driving continuous improvement in design craft, process, and outcomes.• Establish ing and maintain design standards for consistency across all digital touchpoints, ensuring a high bar for quality and user experience.• Lead ing user research, usability testing, and data analysis to inform design decisions and drive iteration toward optimized solutions.• Defin ing the visual direction and interaction patterns across the platform, ensuring pixel-perfect execution while adhering to accessibility and usability best practices.• Driv ing innovation by integrating AI-powered tools and personalization into the platform to enhance user experience and efficiency.• Present your design vision and product rationale to stakeholders with compelling storytelling, clearly articulating the impact on both the user and business.Minimum Qualifications• Bachelor's degree in UX Design, Business, Communications, Fine Arts, or related field and 10+ years of experience in Product Design or related field. 3+ years of experience building and leading high performing teams. 3+ years of experience leading cross-functional teams.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.E qual Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $130,000.00-$260,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.3 years' supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...508 Sw 8Th St, Bentonville, AR 72712, United States of America
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What You Should Know About UX Designer, Insight Global

Are you ready to take your UX design skills to the next level? Join Walmart as a Director of Experience Platforms, where you'll have the chance to lead a team focused on transforming the associate experience for over 2.1 million employees! Based in beautiful San Dimas, CA, you'll be at the forefront of creating innovative, AI-driven digital products. This role is not just about design; it's about making an impact within a Fortune #1 company. Collaborate with cross-functional teams to develop a cohesive enterprise-wide design strategy that prioritizes user experience while integrating cutting-edge AI features. Your storytelling prowess will shine as you present your design vision to stakeholders and foster a culture of creativity within your team. With your deep knowledge of design systems and strong leadership skills, you'll elevate the design craft and ensure user-centric standards across all touchpoints. If you're excited about building inclusive, engaging, and user-friendly digital experiences, Walmart could be waiting for a leader just like you!

Frequently Asked Questions (FAQs) for UX Designer Role at Insight Global
What are the responsibilities of a UX Designer at Walmart?

As a UX Designer at Walmart, you'll spearhead the design of enterprise-wide platforms while ensuring consistency and high-quality user experiences. You'll lead user research and usability testing to inform your design decisions and collaborate with engineering and product teams to align design strategies with business objectives.

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What qualifications do I need to become a UX Designer at Walmart?

To qualify for the UX Designer role at Walmart, you should have a Bachelor's degree in a relevant field and at least 10 years of experience in Product Design. Leadership experience is also essential, as you'll be managing a team of talented designers.

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How does Walmart prioritize innovation in its UX design process?

Walmart encourages innovation by fostering a culture that values experimentation and iteration. As a UX Designer, you'll have the freedom to test your ideas, utilize real-world user feedback, and push the boundaries of what's possible in digital experiences, especially through AI integration.

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What skills are essential for a Director of Experience Platforms at Walmart?

Key skills for this role include expertise in design systems, strong collaboration abilities, excellent communication and storytelling skills, and a solid understanding of data-driven design. A strategic mindset and experience with inclusive design practices are also crucial.

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Can I work remotely in the UX Designer position at Walmart?

While the position is based in San Dimas, CA, Walmart values versatility in its workforce. It's best to check with your recruiter regarding any potential remote or hybrid work options specific to the UX Designer role.

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Common Interview Questions for UX Designer
Can you describe your design process as a UX Designer?

When answering this question, showcase your structured approach, emphasizing how you gather user insights, create user personas, develop wireframes, and prototype designs. Illustrate your flexibility to adapt this process based on project needs.

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How do you handle feedback from stakeholders in the design process?

Share examples of how you remain open to constructive criticism, explaining how you incorporate feedback while also advocating for user-centered design decisions. Highlight your communication skills and adaptability.

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Tell us about a challenging UX project you managed. What was your role?

Focus on a specific project, detailing the challenges faced, your approach to overcoming them, and the ultimate outcomes. Emphasize teamwork, problem-solving, and your contributions to the design and development process.

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What methods do you use to stay updated with the latest UX design trends?

Discuss various resources like design communities, blogs, podcasts, and conferences you engage with. Highlight the importance of continuously adapting your skills to new tools and methodologies.

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How do you ensure that your designs are accessible to all users?

Describe your knowledge of accessibility standards such as WCAG. Talk about incorporating inclusive design principles in your work and how you test designs to ensure they cater to diverse user needs.

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What role does storytelling play in your design presentations?

Explain how storytelling enhances understanding and engagement when presenting designs. Share how you structure your narrative to highlight user benefits and design thinking effectively.

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How do you balance user needs with business objectives in your designs?

Show your ability to negotiate between user-centered design principles and key business goals. Discuss strategies you employ, like stakeholder mapping and user testing, to achieve both.

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Can you give an example of a time when you advocated for a user-centered solution?

Provide a specific instance where you faced opposition. Describe how you presented data and user insights to persuade stakeholders to adopt your user-focused design approach.

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What tools and software do you prefer for your UX design projects?

Mention specific design tools, software, and prototyping applications you are proficient in, while discussing how they enhance your workflow and the design process.

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Why do you want to work for Walmart as a UX Designer?

Express your passion for enhancing user experiences at a large-scale company like Walmart and your admiration for their commitment to innovation. Connect your personal values with Walmart's mission of making lives better for associates.

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December 13, 2024

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