Job details

Housing Case Manager

Compensation: $28.32/hour

Benefits:

Free Dental & Vision
19 Paid Holidays - Including 4 Mental Health Days (23 Paid Holidays in 2024!)
15 Vacation days & 10 Sick Days Annually
Retirement Plan with a match
Paid Training
10-year anniversary sabbatical
Flexible Spending Accounts
Professional Development Allowance
Paid Parental Leave benefit
Discounted Pet Insurance
Affordable Health Insurance, including a free healthcare option for employees
50% coverage paid by employer for dependents (vision, dental, health)
and many more!

Company Overview

For more than 50 years, Insight Housing (formerly, Berkeley Food & Housing Project) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview

The Roads Home program is designed to serve very low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, employment services and assistance in obtaining VA and other benefits.

Position Summary

The SSVF Housing Case Manager is responsible for the provision of case management and housing stabilization services to homeless veteran households assisted through the Supportive Service for Veterans Families (SSVF) Program. The Case Manager provides a variety of services to address housing barriers and to increase housing stability, including service coordination to ensure that participants are connected to the VA and other necessary supportive services. This position is based in Amador County and will require weekly trips to the Sacramento office.

Essential Duties and Responsibilities

Conduct and document initial screening and eligibility determination for all new client referrals
Provide street and venue based outreach to homeless veterans
Participate in the Veteran By Name List efforts
Provide intensive housing and vocational case management to veterans and their families
Conduct home visits
Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans
Collaborate with the Housing Specialist to maintain positive landlord relationships
Develop individual budgets and service plans with each veteran client
Provide service coordination and linkage including: Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement
Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment education issues
Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources
Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required
Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet resident needs, community needs, funding requirements and Insight Housing's mission
Co-facilitate housing clinics, groups and other Housing Case Management Team (HCMT) activities
Oversee and coordinate SSVF client intake process and initial assessment, create and maintain new client files electronically
Maintain HMIS database records, including client intakes, program entry and program exit
Ensure that all data is entered into HMIS within 24 hours of service delivery
Participate in department staff meetings and case conferences
Build relationships with landlords in Amador County or surrounding areas,
Create and maintain a landlord listing database
Match landlord qualifications with client needs
Assist with completing the VA consumer survey for all clients.
Perform or arrange housing inspections prior to move-in
Assist in negotiation of rents with landlords
Collect and keep files of income certifications, calculations of subsidies and lease approvals for participants’ direct lease contracts.
Generate and maintain individual housing plans with program clients
Conduct regular home visits to clients who are housed as part of the Veterans After Care Program (VAC)
Ensure that all regulatory agreements, contracts, and fair housing laws are met as they relate to housing
Provide program participants with the housing resources needed to reach their permanent housing goals
Provide individual and in group education regarding housing retention, tenancy skills and money management
Coordinate eviction prevention services and follow up with landlords
Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of current HIPAA certification standards
Assist with the client intake process and initial assessment; create and maintain new client files electronically as needed
Document all services provided either on paper or through HMIS data base, including client intakes, program entry and program exit
Participate in weekly department staff meetings and case conferences
Perform other related duties as required by supervisor

Qualifications, Skills, and Abilities

High school required. Bachelor’s degree in Social Services or related field a plus.
Ability to complete CPR/First Aid Training.
1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues, required. Translatable military experience, relevant internship and volunteer experience, or administrative experience will be considered. Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military will be considered.
Proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus
Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Lived or Veterans experience strongly preferred.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal records clearance.

Physical Requirements

Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
May be occasionally required to stoop, kneel, or crouch.
May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Insight Housing Glassdoor Company Review

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