Healthcare Navigator (SSVF)

• Assist Veterans in gaining entry to VA health care (including mental health care) or community care when Veterans are not eligible for VHA.
• Connect Veterans to VA health care by working with the VAMC to facilitate enrollment.
• Help to gather documentation and complete paperwork required for enrollment 
• Track enrollment progress to ensure the Veteran is enrolled in VA or community health care services. 
• Help Veterans get access to appointments when needed supporting Veterans in identifying health care needs; working collaboratively with health care teams to facilitate access to care.
• Assist Veterans in utilizing available services including preventative health care. Communicate timely and consistently with Veterans and health care teams about appointments 
• Help Veterans identify barriers to adhering to recommended health care plans, encouraging communication with health care providers and ensuring coordination of care. 
• Assist Veterans in understanding and communicating with providers to make informed decisions about health care.
• Support and encourage Veteran to discuss questions about medication or treatment goals with providers.
• Identify and problem-solve barriers to care (i.e., transportation, childcare). Help with transportation to health care appointments.
• Provide education or create linkages for Veterans to learn about wellness related topics by providing pamphlets or other literature on smoking cessation, diabetes management, exercise; identifying and inviting guest speakers to education groups on health-related issues for Veterans; linking Veterans to support groups or other programs at the VA or in the community to support their health goals.
• Participate as needed in the development of the Veteran’s housing stability plan (HSP); with emphasis on community services, outreach, and referrals needed for the Veteran.
• Monitor Veteran’s progress, maintain comprehensive documentation, and provide information to the SSVF and healthcare team when appropriate.
• Provide comprehensive case management and care coordination across episodes of care—acting as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
• May assist in coordinating services with other organizations and programs to assure such services are complementary and comprehensive; directing activities to maximize effectiveness and a continuity of care for the Veteran.
• Serve as a liaison to VA and community health care programs and represent the SSVF program in contacts with other agencies and the public.
• Maintain accurate and detailed case notes.
• Enter relevant data into HMIS and other digital platforms in a timely manner.
• Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times. 
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned. 
• Complete and submit timesheets in a timely and accurate manner.   
• Work within the framework of Insight Housing’s Code of Conduct. 
• Perform other tasks as assigned. 

• High school required. Bachelor’s degree in Social Services or related field, preferred.         
• Ability to complete CPR/First Aid Training. 
• At least two years of experience in a health care or social services area of practice.
• Must be familiar with social services or healthcare settings.
• Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Lived or Veterans experience strongly preferred. 
• Must be proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds. 
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure. 
• Ability to maintain professional conduct, attitude, and appearance at all times.  

• This position requires frequent driving.  A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.  
• Must be able to receive and maintain criminal records clearance.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.  
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.  
• May be occasionally required to stoop, kneel, or crouch.  
• May be required to lift or move up to 50 lbs. 

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.