Shift Leader - job 1 of 2

As a Shift Leader at Insomnia Cookies in Providence, RI, your main responsibilities include providing outstanding customer service, leading the Cookie Crew during shifts, and maintaining smooth bakery operations. You will oversee baking, cashiering, and cleanliness while monitoring production efficiency and holding team members accountable. Your hands-on approach will be essential in training and coaching staff to ensure they meet the company standards and procedures, ultimately delivering a remarkable experience to every guest.

To excel as a Shift Leader at Insomnia Cookies, candidates should have at least one year of experience in a customer service role and be proficient with Point of Sales systems. Key skills include outstanding communication, time management, and the ability to motivate and lead a team. An outgoing and friendly personality is essential to thrive in our bakery, alongside a detail-focused, results-oriented mindset, with the physical ability to lift up to 40 lbs.

Insomnia Cookies provides a range of fantastic perks for Shift Leaders, including flexible part-time work schedules, paid vacation and sick time, interactive training and mentorship, and even pet insurance for your furry friends! Additionally, you’ll enjoy job stability with a rapidly growing company, opportunities for advancement, and, of course, employee discounts along with FREE cookies after every shift!

The work environment for a Shift Leader at Insomnia Cookies is dynamic, fun, and team-oriented. You'll work alongside passionate individuals in a fast-paced bakery atmosphere where creativity and teamwork are encouraged. Your leadership will foster a collaborative spirit among the Cookie Crew, making it not just a job, but an enjoyable experience where everyone is invested in delivering exceptional cookie experiences to our customers.

To apply for the Shift Leader position at Insomnia Cookies in Providence, RI, simply visit our company's careers page. You’ll find the application form and can upload your resume highlighting your relevant experience. Be sure to demonstrate your customer service skills and leadership qualities in your application, as we are eager to find dedicated individuals excited to join our cookie-loving team!

Essential qualities for a Shift Leader at Insomnia Cookies include strong communication skills, a positive attitude, leadership capabilities, and a commitment to outstanding customer service. It’s important to demonstrate a detail-oriented mindset and be capable of motivating a team while maintaining a fun and productive work environment. When answering, share specific examples of how you embody these qualities.

Handling a difficult customer requires patience and excellent communication. Begin by listening to the customer's concerns without interruption, showing empathy and understanding. Respond calmly and provide solutions that align with company policies. Show that customer satisfaction is a priority and always aim to resolve the issue amicably. Provide a specific instance from your experience to illustrate your approach.

In a team environment, collaboration and support are key. Discuss your past experiences working alongside diverse groups, emphasizing your role in fostering teamwork. You can mention how you ensured open communication, focused on collective goals, and encouraged a positive atmosphere. Personal anecdotes are great to showcase how you thrive in collaborative settings.

To motivate my team, I believe in setting a positive tone and leading by example. I would recognize individual strengths and delegate tasks accordingly, ensuring that everyone feels valued. Offering incentives, fun team-building activities, and regular feedback can inspire team spirit. Also, acknowledging accomplishments publicly fosters motivation. Provide examples of how you have motivated teams in your previous roles.

During a busy shift, prioritizing tasks is crucial. I would assess the situation quickly to identify immediate customer needs, followed by essential operational tasks such as baking and cleaning. Using a checklist can help delegate responsibilities effectively among team members. Discussing how you’ve handled similar situations in the past demonstrates your capacity to remain organized under pressure.

If I noticed a team member not adhering to safety guidelines, I would approach them calmly and privately to address the issue. It’s important to remind them of the importance of safety for both themselves and our guests. Depending on the circumstances, I might follow up with further training or review company policies. Discussing how you would handle this responsibly will show your commitment to creating a safe work environment.

Working in food service allows for creativity, customer interaction, and the joy of providing satisfaction through delicious products. I love the fast-paced environment and the opportunity to bring smiles through my work. Discuss your personal enthusiasm for food service and how it relates to the team culture at Insomnia Cookies.

When dealing with scheduling conflicts, I would first ensure open communication among my team. Listening to their availability issues and trying to accommodate them while balancing store needs is crucial. I believe in discussing potential solutions as a team to find an agreeable resolution. Providing a specific example of conflict resolution previously can strengthen your answer.

Keeping organized during a busy shift involves planning and prioritization. I use lists to track tasks and keep communication lines open with my team to ensure we’re aligned. Regularly assessing our progress allows for adjustments. Share specific tools or methods you've used in the past that contributed to your organization skills in high-pressure situations.

I want to work at Insomnia Cookies because I admire the brand’s innovative approach to baking and delivering delicious cookies. The positive culture and team-oriented environment appeal to me, as does the opportunity for growth within a rapidly expanding company. Express several personal connections to the brand or its values to convey genuine interest.