Store Operations Manager - job 1 of 3

As a Store Operations Manager at Insomnia Cookies, your primary responsibilities will include hiring, coaching, and developing a diverse team comprised of Shift Leaders, Cookie Crew, and Delivery Drivers. You will also ensure service excellence by maintaining high food quality, championing exceptional customer service, and fostering a clean store environment. Additionally, you’ll manage inventory controls, execute engaging local marketing initiatives, and implement recognition programs that uplift team morale, making it a dynamic role focused on operational success.

To qualify for the Store Operations Manager position at Insomnia Cookies, you should have at least three years of management experience in a restaurant or retail setting. We seek individuals with a benevolent leadership style, a player-coach mentality, and a strong desire to deliver outstanding customer service. Familiarity with business software, experience hiring through an Applicant Tracking System, and technical skills with commercial convection ovens will also give you a competitive edge in this role.

Working as a Store Operations Manager for Insomnia Cookies comes with a range of exciting benefits! You will enjoy a competitive salary along with a performance-based bonus, a monthly cellphone data stipend, and comprehensive medical, dental, vision, and even pet insurance options. Additionally, there’s a 401K plan with a matching contribution, two weeks of paid vacation, and valuable personal days for wellness, all designed to support your work-life balance and overall well-being.

At Insomnia Cookies, the company culture for a Store Operations Manager is vibrant, entrepreneurial, and focused on growth and fun! The environment encourages teamwork where every team member’s contribution is valued. You will thrive in a culture that prioritizes excellence in cookie quality and fantastic customer service while providing opportunities for your team's personal and professional development. Recognizing and celebrating successes within the store fosters a positive atmosphere where everyone is motivated to do their best!

Insomnia Cookies is committed to the professional development of its Store Operations Managers through various learning and training resources, including our Cookie College program. This platform allows managers to enhance their leadership skills and operational knowledge actively. The company's emphasis on mentorship and coaching further strengthens your capabilities, ensuring you have the tools and support to achieve quick advancement opportunities within this growing brand.

Tailor your response to highlight relevant management and leadership experiences, emphasizing specific situations where you successfully led a team in a retail or restaurant setting. Discuss challenges you faced and how you implemented solutions, showcasing your adaptability, problem-solving skills, and how they translate to the unique environment at Insomnia Cookies.

When answering this question, reflect on your strategies for attracting diverse talent. Mention how you prioritize inclusivity by using varied recruitment channels and creating an open atmosphere during the hiring process. Highlight the importance of assessing candidates not only for skills but also for their alignment with Insomnia Cookies' culture and values.

Share your approach to maintaining exceptional customer service by including staff training, setting service standards, and implementing feedback loops to continually improve the customer experience. Discuss your belief in leading by example and fostering a culture where every team member feels empowered to contribute to that level of service.

Use the STAR (Situation, Task, Action, Result) technique to outline a specific conflict scenario in past managerial roles. Emphasize your conflict resolution skills, how you facilitated discussions between team members, and the positive outcome that stemmed from addressing the issue effectively.

Discuss creative marketing strategies and in-store promotions that can boost sales at Insomnia Cookies. Share insights into your understanding of local marketing techniques and the ability to engage your team in creating a fun atmosphere that invites repeat business, focusing on cookie quality and customer engagement.

Talk about the systems you've put in place to ensure cleanliness and organization. This could include staff training on cleanliness standards, regular audits, creating checklists, or fostering responsibility among team members. Align your answer with the values of Insomnia Cookies to show your commitment to an inviting and neat store.

Describe your approach to handling customer complaints with empathy and urgency. Emphasize your commitment to listening actively to the customer, acknowledging their concerns, and providing solutions that not only resolve the issue but also enhance their loyalty to Insomnia Cookies.

Highlight your strategies for fostering teamwork and morale in a high-energy environment, such as regular motivation sessions, hiring for attitude and fit, and celebrating daily successes. Connect your answer back to Insomnia Cookies’ culture of enjoyment and excellence.

Discuss the importance of integrating technology in streamlining operations, from managing inventory using specific software to employing communication tools for team coordination. Share experiences with tech tools that have improved efficiency and effectiveness in past roles, underscoring your adaptability to Insomnia Cookies' systems.

Express your genuine interest in Insomnia Cookies by discussing the company's growth trajectory, fun culture, innovative products, and commitment to customer experience. Align your personal values and career aspirations with what you appreciate about the Insomnia Cookies brand, showcasing enthusiasm and long-term commitment.