Technical Writer - ESCROW

As a Technical Writer at INSTANDA, your primary responsibilities include collaborating with engineers to document the INSTANDA infrastructure, enhancing documentation for the ESCROW service, and ensuring that all related documentation is accurate and up-to-date. You will also present technical information clearly using various visual aids like charts and tables, review pertinent information from product management and development teams, and share your authoring expertise with team members.

To be considered for the Technical Writer position at INSTANDA, candidates should have proven experience as a Technical Writer or similar role, with a strong background in documenting ESCROW services. An advanced level of English writing ability, knowledge of project management software such as Jira and Confluence, and experience with structured writing are also crucial for success in this role.

The Technical Writer position at INSTANDA is primarily remote, with occasional travel required to our London office. This flexible work arrangement allows you to balance your professional and personal responsibilities while contributing effectively to our DevOps team.

INSTANDA offers a competitive salary along with generous benefits for Technical Writers, including 28 days of holiday plus public holidays, additional days of holiday for each year of service, a monthly Dynamic Day, wellness allowances, and access to learning platforms. Additionally, team members are included in a discretionary bonus scheme and have access to income protection and life cover.

Essential skills for a Technical Writer at INSTANDA include strong drafting, copy editing, and proofreading expertise, along with a keen attention to detail and analytical thinking. Candidates should also be effective team players with outstanding communication and organizational skills, capable of working independently within a globally distributed software development environment.

In your response, provide specific examples of your previous work with ESCROW documentation, emphasizing the complexity of services you managed and how you ensured accuracy and user-friendliness. Make sure to highlight any collaboration with technical teams that contributed to the documentation process.

Discuss your methodology for understanding complex concepts—including reviewing functional specifications and consulting with subject matter experts. Highlight how you structure content, use visuals, and ensure that language is clear and accessible to the target audience.

Explain your strategies for maintaining documentation accuracy, such as setting up regular review processes, collaborating with product management to receive updates, and utilizing version control in collaboration tools to track changes in the documentation.

Share your familiarity with tools like Confluence for collaboration, Jira for project management, and any documentation-specific tools you have used. Justify your preferences by explaining how they enhance your writing process and improve team collaboration.

Discuss the importance of constructive feedback in your development process. Highlight your approach to receiving feedback openly and making iterations based on the suggestions of technical experts to enhance documentation quality.

Provide a specific example of a challenging project, detailing the obstacles you faced, such as tight deadlines or complex subjects. Discuss how you approached the issue, any creative solutions you implemented, and the ultimate outcome.

Share your understanding of structured writing principles and how you have applied them in your previous roles. Discuss the benefits of consistency and clarity in technical documents, as well as your familiarity with any specific writing frameworks or standards.

Talk about strategies you employ for project management, such as using task prioritization grids or agile methodologies to assess project urgency and complexity. Discuss how you plan your workflow to meet deadlines without compromising quality.

Detail a specific instance when you created visual elements like screenshots, diagrams, or infographics to clarify complex documentation. Discuss how these visuals contributed to the overall effectiveness of your documentation.

Share your methods for professional development, such as attending workshops, reading industry publications, engaging with online communities, or pursuing relevant certifications. Emphasize your commitment to continuous improvement as a Technical Writer.