Enterprise Account Manager

As an Enterprise Account Manager at Instawork, your primary responsibilities include managing a robust portfolio of top-tier clients, fostering long-term partnerships, and driving revenue growth through new business development. You’ll need to support clients daily, track key account metrics, meet sales goals, and collaborate with internal resources to ensure client satisfaction. Understanding the client's industry and objectives will enable you to provide effective thought leadership.

To qualify as an Enterprise Account Manager at Instawork, candidates should have at least 3 years of experience in sales within the software, human capital management technology, or staffing industries. A proven track record of achieving sales goals, excellent communication skills, and proficiency in Salesforce are essential. Candidates should also demonstrate an entrepreneurial spirit, creative problem-solving abilities, and a strong motivation for maximizing business impact.

Instawork offers a dynamic work culture that values action, ownership, and continuous learning. As an Enterprise Account Manager, you will be part of a team that encourages collaboration and creativity while prioritizing empathy and trust. Your input will be valued, and you will have opportunities to grow professionally in an environment dedicated to driving impactful change in the industry.

Instawork is committed to the continued professional development of its Enterprise Account Managers by promoting a culture of learning. Employees are encouraged to share insights and strategies that enhance performance. Moreover, with the potential for significant revenue impact associated with the role, there are abundant opportunities for advancement and career growth within the organization.

As an Enterprise Account Manager at Instawork, you will be expected to own both growth and retention metrics within your portfolio of accounts. This includes identifying and prioritizing prospects, tracking progress towards sales goals, and achieving annual quotas while maintaining high levels of client satisfaction and developing new business from existing relationships.

When managing top-tier client accounts, my approach is centered around developing strong relationships by understanding the unique needs and challenges of each client. I focus on fostering open communication, aligning our services with their goals, and regularly checking in to ensure their satisfaction. Being proactive in identifying growth opportunities within the account is also crucial.

To prioritize my sales goals, I typically assess each account's potential for growth, the client’s current needs, and the market dynamics at play. I use data-driven insights to create a priority list and allocate my time efficiently to maximize results. Communication with my team and clients also helps me adapt my priorities as needed.

Developing new business from existing clients involves understanding their evolving needs, staying abreast of industry trends, and presenting tailored solutions. I often conduct regular reviews of our services with clients to identify areas of improvement and new opportunities, ensuring we remain a valuable partner.

When tackling underperforming accounts, I begin by analyzing the reasons for the decline. Engaging directly with the client to discuss their experiences and concerns can uncover valuable insights. I then work collaboratively to develop a recovery action plan, realigning our services to better meet their needs and improve overall satisfaction.

I stay updated on industry trends by participating in relevant networking events, subscribing to industry publications, and following thought leaders on social media. Regular interaction with my clients also provides insights into emerging trends that might impact their business decisions, allowing me to offer proactive support.

In my previous role, I exceeded my sales target by implementing a strategic account-based marketing approach. I identified high-potential accounts and tailored our messaging to their specific industry challenges. This led to personalized engagements that not only resulted in securing new contracts but also deepened relationships with existing clients, exceeding my target by 30%.

I find CRM tools like Salesforce essential for managing client relationships effectively. They allow me to track interactions, manage follow-ups, and analyze sales data. Additionally, communication tools and collaboration platforms are critical for maintaining a responsive relationship, especially in today's remote work environment.

I demonstrate thought leadership by providing clients with insights and recommendations based on current industry data and trends. By sharing relevant case studies, whitepapers, and hosting webinars, I position myself as a valuable resource that adds additional value beyond just our services.

The essential skills for an Enterprise Account Manager include strong communication and interpersonal skills, strategic thinking, problem-solving abilities, and a deep understanding of the industry. Additionally, being proactive, adaptable, and having a consultative selling approach are crucial in meeting and exceeding client expectations.

When confronted with conflicts or disagreements, I prioritize understanding the client's perspective and addressing their concerns. Effective communication is key, so I listen actively, seek common ground, and work collaboratively towards a resolution that satisfies both parties while reinforcing our commitment to their success.