Title: Account Manager Associate - Personal Lines
Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
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Job Summary
Working closely with their assigned team, the Account Manager Associate’s responsibilities will include processing endorsements, handling client inquiries, overseeing cancellations, addressing return mail, and responding to underwriter memos. A key focus of the role will be to begin learning the essential functions of becoming an Account Manager and start building relationships with their clients through a small book of business. Capable of independently resolving moderately complex customer service problems; showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA. Their ability to deliver outstanding customer service and contribute to the growth of these relationships will be essential to the success of their team.
What You’ll Do:
What We’re Looking For:
3-5 years insurance experience or equivalent preferred
State required insurance license is needed
Exceptional customer service skills, including the ability to resolve complex concerns
Excellent multi-tasking, organizational, delegation and decision-making skills
Outstanding verbal/written communication skills
Ability to perform large work volumes with high degrees of accuracy
PC proficiency, including MS Office
Exceptional personal character, including a strong work ethic, positive attitude, ability to maintain confidentiality and professionalism, and willingness to assist others at all times
What We Offer:
Still wondering if IOA is the right fit for you?
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