Customer Service Representative

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations: 

As a Customer Service Representative at IPS, you will be the primary contact for our customers throughout their entire repair experience—from receipt and quoting to repair and delivery.

• Develop and present quotations, technical, and commercial proposals to customers.
• Review customer purchase orders for accuracy and compliance with quotations.
• Mediate critical issues and provide solutions for customer concerns.
• Ensure all customer requirements, such as inspections, data collection, and material delivery, are met.
• Collaborate with the repair shop to determine the most efficient pricing for repairs.
• Analyze mechanic tear-down sheets to provide competitive pricing while maximizing margins for the service center.
• Assess parts requested by mechanics for cost-effectiveness, obtaining quotes on non-stock parts from manufacturers as needed.
• Utilize in-house resources and subject matter experts for assistance.
• Estimate labor hours and material pricing for quotes, considering whether replacement is a more economical option.
• Drive improvements in key customer-facing metrics: Time to Quote, Approval to Ship, and Ship to Invoice.
• Research historical pricing and leverage the ReValue tool to establish competitive pricing for repair jobs.
• Monitor job progress and maintain regular communication with customers about the status of their repair projects, providing updates and requesting information as needed.
• Compile paperwork upon job completion and submit to the accounting department promptly for invoicing.
• Perform other duties as necessary to deliver an unmatched customer experience.
• Develop work plan based on technician inspection and notes, update online scheduling and work with the shop supervisors to process rebuild.
   

Qualifications and Competencies: 

• Technical background in electrical and/or mechanical products preferred.
• 3+ years of customer service experience in an industrial environment or equivalent education.
• Excellent interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail.
• Exceptional communication skills, both verbal and written.
• Ability to understand and retain job-related training.
• Flexibility with hours, including after hours and weekend on-call rotation.
   

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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