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Network Expansion Operations Associate

The Network Expansion Operations Associate plays a key role in scaling Intellect’s global mental health network by optimizing recruitment operations and partnership lifecycle management. The associate will support day-to-day operational tasks to ensure seamless execution across recruitment and partnerships, including tracking metrics, maintaining accurate records, and leveraging data for insights that inform decision-making and strategic planning. This role also involves streamlining workflows, contributing to SOP development and implementation, sourcing and coordinating partners, managing invoices and billing, assisting with contract management, ensuring regulatory compliance, and collaborating with cross-functional teams to support network expansion goals while responding to emerging opportunities.

  1. Recruitment Operations Support
    • Assist in forecasting recruiter supply needs and tracking recruitment capacity across markets and regions to support effective planning
    • Identify gaps in recruitment coverage and collaborate with team leads to adjust plans and ensure hiring targets align with business goals
    • Track and monitor key recruitment metrics, perform data analysis to identify trends and provide actionable insights and recommendations that guide decision-making and improve operational strategies
    • Support the operationalisation and streamlining of recruitment processes, including development of hiring playbooks and regular review of compensation benchmarks across markets and regions
    • Stay updated on regulatory changes across markets, support hiring-related contract maintenance, and ensure the team remains compliant with evolving laws and best practices
  2. Partnerships Operations Support
    • Support the sourcing, vetting, and onboarding of new partners, ensuring alignment with company standards and completion of all compliance and operational requirements
    • Track and monitor key partnership metrics, including partner utilization and performance to ensure consistent engagement and service delivery
    • Manage invoicing and legal billing processes in coordination with finance and legal teams, ensuring accuracy, timeliness, and compliance
    • Assist with ensuring contract compliance by supporting renewal and amendment processes and addressing operational issues as they arise
  3. Data Management & Reporting
    • Maintain accurate and up-to-date recruitment and partner data across systems to ensure data integrity and consistency in the databases
    • Monitor and manage applicant and/or partner tracking systems and other operational databases to ensure smooth operations
    • Generate and update reports for internal and external stakeholders, supporting data-driven decision-making across teams
  4. Operational Efficiency & Process Improvement
    • Contribute to the development, review and improvement of SOPs and workflows to enhance operational efficiency and excellence
    • Contribute to process improvement efforts by identifying bottlenecks and implementing solutions to increase efficiency and reduce delays
    • Collaborate with cross-functional teams to align operational processes and support the execution of strategic initiatives
    • Support ad-hoc projects and market expansion efforts by conducting local market research and responding to emerging operational needs
  • Bachelor's degree or equivalent in a relevant field, such as Business, Operations, or a related discipline.
  • At least 2 years of professional experience in operations, preferably within recruitment or partnership operations, or in a related role involving cross-functional coordination and process execution in a dynamic fast-paced environment
  • Proven experience in supporting cross-functional teams to execute operational processes across multiple regions or markets
  • Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively
  • Proficiency in data monitoring, reporting, and analysis, including using analytics tools to track metrics and provide insights
  • Experience in creating and maintaining detailed reports, trackers, and databases to ensure operational accuracy and efficiency
  • Strong communication skills, both written and verbal, with the ability to engage and align various stakeholders
  • Demonstrated ability to work autonomously, while also being able to collaborate effectively with internal and external teams
  • Ability to proactively respond to emerging challenges and drive process improvements
  • Proficiency in using recruitment platforms and tools is a bonus
  • Knowledge of regulatory standards, including compliance with local labor laws and industry-specific regulations, is an advantage.
  • Fluent in English and local language, both written and spoken
  • Work in a diverse environment with people from over 10 countries
  • A generous leave policy
  • Work flexibility
  • Medical coverage
  • Performance Bonus
  • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
  • Birthday Leave (1 day)
  • Holidays off
  • Quarterly mental health day off
  • Mental health benefits (Premium access to our app!)
  • Work-life balance and employee wellness
  • Regular social events where we have non work-related fun
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Network Expansion Operations Associate, Intellect

Join Intellect as a Network Expansion Operations Associate and be a pivotal part of scaling our global mental health network! In this dynamic role, you'll optimize recruitment operations and manage partner lifecycle processes to ensure everything runs smoothly. Your day-to-day responsibilities will involve tracking crucial metrics, maintaining detailed records, and harnessing data to inspire decision-making and strategic planning. You’ll play a key role in refining workflows and developing standard operating procedures while sourcing and coordinating with new partners. Plus, managing invoicing and billing will be part of your gig, alongside ensuring that contracts are well-maintained and regulating compliance is spot-on. As you work with cross-functional teams, you’ll help us respond to emerging opportunities while focusing on shaping our network expansion goals. We're looking for someone with a Bachelor’s degree or equivalent experience in Business or Operations, along with at least two years in operations roles, ideally related to recruitment or partnerships. If you thrive in a fast-paced environment and have exceptional organizational skills, we want to talk to you! Let’s build something amazing together at Intellect.

Frequently Asked Questions (FAQs) for Network Expansion Operations Associate Role at Intellect
What responsibilities does a Network Expansion Operations Associate at Intellect have?

The Network Expansion Operations Associate at Intellect plays a vital role in the recruitment process and partnership management. They are responsible for optimizing recruitment operations by tracking metrics, forecasting recruiter supply needs, and streamlining workflows. This position also entails managing partnerships through sourcing, vetting, onboarding, and ensuring compliance with company standards. By providing data analysis and reporting, the associate contributes to making informed decisions and enhancing operational efficiency.

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What qualifications are required for the Network Expansion Operations Associate role at Intellect?

Candidates for the Network Expansion Operations Associate role at Intellect should possess a Bachelor’s degree in a relevant field like Business or Operations. Additionally, at least two years of professional experience in operations, specifically within recruitment or partnership operations, is preferred. Strong organizational skills, project management expertise, and proficiency in data monitoring and reporting are critical for success in this role.

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How does Intellect support employee wellness for Network Expansion Operations Associates?

Intellect takes employee wellness seriously, offering a comprehensive package for Network Expansion Operations Associates. This includes a generous leave policy, quarterly mental health days, and access to mental health benefits like premium access to our app. We also celebrate your birthday with a special day off and recognize holidays as well as social events to promote a balanced and fulfilling work environment.

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What skills are essential for a successful Network Expansion Operations Associate at Intellect?

A successful Network Expansion Operations Associate at Intellect should possess strong organizational and communication skills, both written and verbal. Being able to manage multiple tasks and deadlines is crucial. Furthermore, proficiency in data analysis and familiarity with recruitment platforms will greatly enhance effectiveness in this role. The ability to work autonomously while collaborating with various teams is key to driving our network expansion goals.

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What does the career progression look like for a Network Expansion Operations Associate at Intellect?

At Intellect, career progression for a Network Expansion Operations Associate can lead to roles with increased responsibility within operations or team leadership. With ongoing development through cross-functional engagement and exposure to strategic planning, associates can enhance their skills and evolve into more senior positions. Continuous learning and professional growth are embedded in our culture, paving the way for career advancement.

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Common Interview Questions for Network Expansion Operations Associate
Can you describe your experience with recruitment processes as a Network Expansion Operations Associate?

In responding to this question, highlight specific recruitment processes you have participated in, such as fostering engagement with candidates, managing databases, or tracking metrics. Discuss how you supported recruitment goals and provided valuable insights for hiring strategies.

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How do you ensure compliance with regulatory standards in your role?

To answer this question effectively, share your approach to staying informed about regulatory changes in the markets you operate in and give examples of how you incorporate compliance into contract management and recruitment processes. Emphasize your attention to detail and proactive measures taken to ensure alignment with legal requirements.

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What strategies do you use for managing multiple tasks as a Network Expansion Operations Associate?

When tackling this question, explain your personal organizational techniques, such as time management practices, prioritization methods, or the use of project management tools. Provide examples of how these strategies have helped you meet deadlines and improve operational efficiency in your previous roles.

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How do you approach data analysis and reporting in your work?

In your response, emphasize your experience with analytics tools and provide examples of how you have utilized data to track recruitment or partnership metrics. Discuss any insights gained through your analysis that led to improved strategies or decision-making.

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Can you give an example of a bottleneck you identified in a process and how you overcame it?

This is a chance to showcase your critical thinking and problem-solving abilities. Share a specific instance where you noticed inefficiencies, how you addressed the issues, and the positive outcomes that resulted from your intervention.

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How would you handle a conflict between team members while working cross-functionally?

Respond to this question by outlining your communication and conflict-resolution strategies. Provide an example from your experience where you helped mediate a situation, emphasizing the importance of collaboration and finding common ground among team members.

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What is your understanding of Intellect's mission in the mental health space?

When answering, express your knowledge regarding Intellect's dedication to scaling mental health support worldwide. Share your passion for mental health and how it aligns with your personal values, as well as your motivation to contribute to the company's mission.

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How do you prioritize tasks when there are competing deadlines?

To effectively answer this question, discuss your approach to assessing urgency and impact before prioritizing. Share a specific example demonstrating how you balanced prioritization to meet multiple deadlines successfully.

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Describe your experience with managing partner relationships.

When answering, detail your experiences in sourcing, vetting, or onboarding partners. Explain how you build and maintain relationships, align on goals, and ensure satisfaction with services rendered, which is vital for a Network Expansion Operations Associate at Intellect.

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What motivates you to excel in a high-paced operational role?

For this question, share what drives you in a dynamic work environment. This could be your enthusiasm for problem-solving, your passion for operational excellence, or your commitment to achieving measurable impact. Relate this motivation to the responsibilities of the Network Expansion Operations Associate role.

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Our vision is to empower any person in any company to continually improve, automate and grow their business. We are a technology company on a mission to offer a user-friendly, no-code development platform with industry solutions that provide busi...

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 22, 2025

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