Trust and Safety Specialist (Sales)

As a Trust and Safety Specialist (Sales) at Intellect, you will engage and convert high-value prospects within the Trust & Safety space into loyal clients. Your core responsibilities include conducting needs analyses with potential clients to identify wellbeing risks and creating tailored proposals in collaboration with our clinical teams. You will also participate in outbound prospecting and help build a sustainable client pipeline while acting as a knowledgeable voice for Trust & Safety in sales conversations.

Intellect is looking for candidates who have 3-6+ years of experience in a consultative role within the Trust & Safety or BPO sectors. Familiarity with decision-makers in T&S organizations is essential, as is an ability to lead enterprise sales conversations. Strong interpersonal skills, emotional intelligence, and a self-starter attitude are vital for success in this position.

The Trust and Safety Specialist (Sales) role is critical to Intellect’s mission of providing effective mental healthcare solutions by driving sales within the Trust & Safety segment. Your work in understanding client needs and developing tailored solutions directly impacts the wellbeing of employees across many organizations, thus contributing to a healthier, happier workforce.

Along with a competitive salary, Trust and Safety Specialists at Intellect enjoy a generous leave policy, flexibility in their work arrangements, and comprehensive medical coverage. Additional perks include performance bonuses, Christmas Leave, birthday leave, mental health days, and premium access to our mental health app, underscoring our commitment to employee wellness.

Intellect has quickly established itself as a leader in mental healthcare by serving over 3 million clients and partnering with major organizations. Our evidence-based approach and tailored wellbeing programs designed specifically for Trust & Safety roles set us apart, ensuring that we meet the unique challenges of this segment effectively.

When answering this question, provide specific examples of your previous roles that relate to Trust & Safety, such as responsibilities in BPO settings or any consultative sales experiences. Highlight your understanding of the unique challenges and needs within the sector.

Discuss your strategy for relationship-building, emphasizing active listening, understanding client needs, and providing tailored solutions. Ensure to mention any successful relationships you have fostered in past roles that have led to successful outcomes.

Outline your approach to conducting market research to identify prospects, including how to tailor your messaging based on specific industry needs and the importance of outreach methods such as networking and participation in industry events.

Share a specific example that illustrates your negotiation skills and problem-solving abilities. Highlight the strategies you used to understand client objections and how you addressed them while meeting their needs effectively.

Make sure to research Intellect's core values and services, mentioning their evidence-based approach, innovative wellbeing programs, and the importance of a supportive workplace culture to employee mental health.

Explain your method for gathering client information and how you would engage teams to provide comprehensive, tailored solutions that address the specific challenges faced by Trust & Safety organizations.

Discuss how emotional intelligence helps you understand client emotions, manage relationships effectively, and tailor your approach based on the individual needs and pain points of each client.

Talk about your methods for continuous learning, such as attending industry conferences, reading relevant journals, and engaging with professional networks to remain informed about emerging trends and best practices.

Share insights into potential challenges, such as rapid technological changes or evolving mental health standards, and discuss how you would adapt your sales strategy to navigate these challenges successfully.

Describe your strategy for addressing objections, emphasizing active listening, empathy, and providing informed responses that clarify any misunderstandings while reinforcing the value of your solution.