Account Executive, Commercial (French-Speaking)

The Account Executive, Commercial position at Intercom involves managing the complete sales cycle for small to medium-sized businesses, engaging in outbound prospecting, and evangelizing our AI-driven products. You’ll lead client interactions, offer tailored demonstrations, and maintain up-to-date product knowledge to meet client needs effectively.

To qualify for the Account Executive, Commercial role at Intercom, candidates must be fluent in French and have a minimum of two years of experience in a closing sales role, along with at least one year of selling SaaS products. Strong communication skills and a proven sales track record are paramount for success in this role.

At Intercom, we prioritize professional development for our Account Executives. The company promotes from within and fosters a community that supports skill advancement, mentoring, and team collaboration, allowing you to grow alongside the business as we expand.

Account Executives at Intercom are expected to utilize a consultative sales approach, focusing on building relationships and understanding client needs. Effective prospecting, personalized demonstrations, and providing accurate forecasts are crucial strategies in this role.

The working environment for Account Executives at Intercom is dynamic and collaborative. With a hybrid working policy, employees often spend at least two days per week in the office, fostering teamwork and a vibrant culture while enjoying the flexibility to work from home.

When answering this question, outline your typical sales process, from researching potential clients and initial outreach to conducting meetings and closing deals. Emphasize the importance of understanding client needs and adapting your strategy accordingly.

Discuss your methods for lead scoring and prioritizing based on factors like potential revenue, industry, and previous interactions. Mention your ability to balance immediate opportunities with long-term prospects.

Talk about your proactive communication strategy, including regular check-ins, feedback solicitation, and offering support. This shows your commitment to customer satisfaction and long-term partnership.

Share specific strategies you use for addressing objections, such as active listening, empathizing with concerns, and providing tailored solutions that align with client needs. Highlight a successful experience as an example.

Mention your practices for staying updated, such as attending industry seminars, subscribing to relevant publications, and continuous learning through online courses and collaborations with colleagues. This showcases your dedication to professional growth.

Use the STAR method (Situation, Task, Action, Result) to explain a specific instance where you surpassed your targets. Detail the tactics you implemented, emphasizing innovation, persistence, and strategic planning.

Discuss criteria such as company size, industry, existing technology stack, and the potential for upselling. Show that you can critically evaluate leads and identify those that will drive significant revenue.

Share your genuine interest in technology and how it can solve real-world problems. Highlight your enthusiasm for helping businesses achieve success through innovative solutions offered by SaaS products like those at Intercom.

Discuss your time management techniques, such as using task lists, prioritizing based on urgency and impact, and maintaining flexibility to adapt to changing circumstances. This showcases your organizational skills.

Mention qualities like adaptability, strong communication skills, resilience, and a customer-focused mindset. Include examples of how you've embodied these traits in your work to reinforce your points.