AI Agent Engineer
Skills
- 5+ years in Professional Services
- Technical proficiency in software configurations
- Excellent problem-solving skills
- Deep understanding of customer support workflows
- Strong communication and interpersonal skills
Responsibilities
- Serve as the primary technical contact for AI Agent implementation
- Conduct discovery sessions with customers to gather requirements
- Analyze and map customer support processes to Intercom's capabilities
- Configure and customize platform per customer needs
- Develop data migration strategies
Education
- Bachelor's degree in relevant field or equivalent experience
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- 401k plan & match
- Paid Parental Leave Program
Average salary estimate
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Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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