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Job details

Associate Technical Support Specialist (Weekend)

Intercom is seeking an Associate Technical Support Specialist to join their hybrid Technical Support team focused on empowering customers and enhancing their service experience.

Skills

  • Strong customer focus
  • Effective communication skills
  • Problem solving
  • Ability to troubleshoot

Responsibilities

  • Communicate effectively with customers via various channels.
  • Own customer issues from initial contact until resolution.
  • Maintain comprehensive knowledge of Intercom's product capabilities.
  • Work with product teams to identify and address current issues.

Benefits

  • Competitive salary and equity
  • Daily lunch and snacks
  • Regular compensation reviews
  • Pension scheme
  • Health and dental insurance
  • Open vacation policy
  • Paid maternity and paternity leave
  • Cycle-to-Work Scheme
To read the complete job description, please click on the ‘Apply’ button
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CEO of Intercom
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Karen Peacock
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Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 31, 2024

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