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Associate Technical Support Specialist (Weekend)
Intercom is seeking an Associate Technical Support Specialist to join their hybrid Technical Support team focused on empowering customers and enhancing their service experience.
Skills
- Strong customer focus
- Effective communication skills
- Problem solving
- Ability to troubleshoot
Responsibilities
- Communicate effectively with customers via various channels.
- Own customer issues from initial contact until resolution.
- Maintain comprehensive knowledge of Intercom's product capabilities.
- Work with product teams to identify and address current issues.
Benefits
- Competitive salary and equity
- Daily lunch and snacks
- Regular compensation reviews
- Pension scheme
- Health and dental insurance
- Open vacation policy
- Paid maternity and paternity leave
- Cycle-to-Work Scheme
To read the complete job description, please click on the ‘Apply’ button
Intercom Glassdoor Company Review
Karen Peacock
4.3
Intercom DE&I Review
4.0
CEO of Intercom
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 31, 2024
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