Business Recruiter (12 month fixed term)

As a Business Recruiter at Intercom, your main responsibilities include managing the full recruitment cycle for various positions within our GTM and G&A teams. You will partner closely with leadership to understand hiring needs, advise on recruitment strategies, create diverse talent pipelines, and enhance the candidate experience. Your role is crucial in evaluating candidates, utilizing data to inform decisions, and implementing innovative sourcing tactics to attract the best talent in the industry.

To be considered for the Business Recruiter position at Intercom, you need at least 4 years of full-cycle recruiting experience in a high-growth tech environment. A strong background in recruiting for business teams (GTM and G&A) is essential, along with skills in data analysis and a creative approach to recruiting. Strong problem-solving abilities and a commitment to building diverse pipelines align perfectly with our company values.

At Intercom, we believe in treating our employees exceptionally well. As a Business Recruiter, you’ll enjoy competitive salary, equity options, comprehensive medical benefits, and regular compensation reviews. Our flexible paid time off policy and paid parental leave program demonstrate our commitment to work-life balance, ensuring you have the support needed to thrive both professionally and personally.

Intercom is not just a tech company; it's a cultural icon in the startup world. As a Business Recruiter here, you’ll work in an environment that emphasizes collaboration, innovation, and a passion for customer success. Our commitment to diversity and inclusion ensures that you can contribute to building a team that reflects a variety of backgrounds and perspectives, making your role impactful and fulfilling.

As a Business Recruiter at Intercom, you’ll be integral to a hiring process that values creativity and data-driven approaches. You’ll create and implement structured interview processes, engage in candidate storytelling, and continuously iterate on strategies to improve hiring outcomes. Your ability to develop relationships, both internally and externally, will be key to ensuring that we attract and retain top talent.

When answering this question, highlight specific experiences in managing the complete recruitment process, from defining job requirements to onboarding the candidate. Share examples of how you've adapted your approach for various roles and leveraged data to measure your recruiting success.

To effectively answer this, explain your process for understanding a hiring manager's team dynamics and specific needs. Discuss the importance of regular communication, feedback loops, and proactive insights that help the hiring manager feel supported throughout the process.

This is your opportunity to showcase creativity! Talk about using social media, industry networking, and building relationships in communities to attract passive candidates. Include relevant success stories and emphasize the importance of genuine storytelling about the company to engage these candidates.

Discuss your approach to candidate communication, transparency, and providing feedback. You might want to include examples of initiatives you’ve implemented to streamline the process and how you gather candidate feedback to continually improve.

When responding, make sure to specify the context, the goal, the strategies you employed, and the eventual outcome. This will demonstrate your problem-solving capabilities and your commitment to achieving results despite challenges.

Explain how you leverage data analytics to inform your recruitment processes. Share how you utilize metrics to measure success, identify bottlenecks, and continually refine your strategies for better outcomes.

Discuss specific strategies you use to attract diverse candidates, such as outreach programs, partnerships with diverse organizations, and initiatives aimed at ensuring inclusivity in your recruitment processes. Mention the importance of creating an equitable hiring process.

Share examples of how effective storytelling can be used to connect potential candidates with Intercom’s mission and cultural values. Highlight your ability to convey what makes Intercom a unique place to work and how it aligns with the goals of candidates.

Provide a specific instance where you faced unexpected challenges in the recruitment process, how you pivoted your strategy, and the positive outcomes that resulted from your flexibility and adaptability.

Express your views on the role of technology in enhancing the recruitment process. Discuss the tools you’ve used, such as applicant tracking systems and recruitment software, and how they help streamline processes and improve candidate interactions.