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Customer Solutions Operations Manager - job 1 of 2
Intercom is seeking a Customer Solutions Operations Manager to join their global Revenue Operations team. This role demands a blend of strategic thinking, analytical abilities, and operational excellence to drive customer outcomes.
Skills
- Customer success operations experience
- Data analysis and performance metrics
- Excellent communication and presentation skills
Responsibilities
- Partner with Customer Solutions leaders to enhance customer engagement.
- Analyze performance and identify areas for improvement.
- Develop and manage performance metrics and data quality.
- Foster an inclusive team culture and document processes.
Education
- Bachelor's degree or equivalent experience
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
To read the complete job description, please click on the ‘Apply’ button
Intercom Glassdoor Company Review
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$132,275/yr - $153,725/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
September 9, 2024
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