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Customer Solutions Operations Manager - job 2 of 2
Intercom is seeking a Customer Solutions Operations Manager to join its Revenue Operations team. The role focuses on developing effective customer success strategies and improving customer outcomes through data-driven insights and collaboration with cross-functional teams.
Skills
- Data analysis
- Operational excellence
- Exceptional communication skills
- Cross-functional relationship management
Responsibilities
- Partner with Customer Solutions leaders to drive product adoption
- Analyze performance and identify process gaps
- Develop and manage customer success metrics
- Foster a collaborative team culture
- Provide support for day-to-day operations tasks
Education
- Bachelor's degree or equivalent experience
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Open vacation policy
- Paid Parental Leave
- 401k plan & match
To read the complete job description, please click on the ‘Apply’ button
Intercom Glassdoor Company Review
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$132,275/yr - $153,725/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 2, 2024
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Mission Driven
Diversity of Opinions
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Social Impact Driven
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Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
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