Manager, Technical Recruiting

As the Manager, Technical Recruiting at Intercom, you will be responsible for leading and optimizing our recruiting efforts, managing a team of technical recruiters, and collaborating closely with hiring managers across various teams. You'll set high-performance standards, drive accountability, and develop strategies to attract top technical talent in a competitive market. Your role will encompass performance management, operational excellence, and strategic hiring to ensure we meet our ambitious talent goals.

To qualify for the Manager, Technical Recruiting role at Intercom, you should have at least 10 years of experience in technical recruiting, with 4+ years in a management position. A track record in scaling recruiting functions in fast-paced environments, along with strong operational expertise and data-driven decision-making skills, is essential. Familiarity with the EMEA technical talent landscape and experience working with senior stakeholders are also highly valued.

Intercom's recruitment team stands out for its commitment to innovation, collaboration, and excellence in sourcing top technical talent. As the Manager, Technical Recruiting, you'll lead a diverse team that is passionate about building a high-performance culture. With a focus on leveraging data, optimizing workflows, and enhancing candidate experiences, our recruitment approach is designed to attract and retain world-class talent, setting Intercom apart from competitors.

Intercom boasts a radically open and accepting culture grounded in mutual respect and collaboration. We value personal expression and creativity while avoiding divisive discussions. In the Manager, Technical Recruiting role, you'll thrive in a supportive environment that emphasizes teamwork, continuous improvement, and innovative thinking—all crucial for success in attracting top-tier technical talent.

Intercom offers an attractive benefits package for employees in the Manager, Technical Recruiting position, including competitive salaries, equity in a fast-growing startup, flexible paid time off, and regular salary reviews. Additional perks include comprehensive health coverage, pension schemes, daily lunches, and a supportive atmosphere for work-life balance. Emphasis on team wellness, such as cycling benefits, further enhances the employee experience at Intercom.

Talk about your leadership style and specific examples of how you've developed team members. Highlighting metrics that showcase your team's performance under your leadership can give the interviewers assurance of your capabilities.

Discuss specific tools or technologies you have implemented to streamline hiring. Give examples of data you’ve tracked to measure efficiency and how those changes impacted your team's success.

Share tactics such as networking, leveraging social media, and employing targeted outreach campaigns. Providing specific success stories can demonstrate your creativity and effectiveness in this area.

Explain your approach to building relationships with technical leaders and understanding their hiring requirements. Mention any frameworks or ongoing communication strategies that support alignment.

Discuss key performance indicators like time to fill, quality of hire, candidate satisfaction, and diversity hiring rates. Providing a rationale behind your choices will showcase your data-driven mindset.

Share a specific example that outlines the problem, your thought process in addressing it, and the end result. This allows you to display problem-solving skills and resilience.

Discuss the importance of setting clear expectations, recognizing achievements, fostering open communication, and encouraging innovation. Relate this to how you have fostered such an environment in previous roles.

Explain your methods for continuous learning, such as attending webinars, joining industry groups, or following thought leaders in recruiting. Mention how this knowledge applies to your strategies.

Discuss how a strong employer brand attracts top talent and share specific initiatives you've implemented to enhance visibility, such as events or partnerships with local communities.

Share your methods for gathering feedback from candidates, such as post-interview surveys or follow-ups. Explain how you use that information to improve the overall candidate experience.