Job details
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Scaled Customer Success Manager
Intercom is looking for a Scaled Customer Success Manager to enhance customer interactions through our AI-first customer service platform.
Skills
- 2+ years in customer-facing roles
- Experience in fast growth environments
- Clear communication skills
- Self-motivated team player
- Interest in customer content design
- SaaS product experience
Responsibilities
- Engage customers with a goal of driving deep product adoption
- Leverage technology to drive positive outcomes
- Develop, test, and iterate on scaled playbooks and engagement strategies
- Run implementation projects with customers
- Partner closely with Sales for the best customer experience
- Shape the future of Scaled Customer Success at Intercom
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun company events
To read the complete job description, please click on the ‘Apply’ button
Intercom Glassdoor Company Review
Karen Peacock
4.3
Intercom DE&I Review
4.0
CEO of Intercom
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 18, 2024
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