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Job details

Scaled Customer Success Manager

Intercom is looking for a Scaled Customer Success Manager to enhance customer interactions through our AI-first customer service platform.

Skills

  • 2+ years in customer-facing roles
  • Experience in fast growth environments
  • Clear communication skills
  • Self-motivated team player
  • Interest in customer content design
  • SaaS product experience

Responsibilities

  • Engage customers with a goal of driving deep product adoption
  • Leverage technology to drive positive outcomes
  • Develop, test, and iterate on scaled playbooks and engagement strategies
  • Run implementation projects with customers
  • Partner closely with Sales for the best customer experience
  • Shape the future of Scaled Customer Success at Intercom

Benefits

  • Competitive salary and equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun company events
To read the complete job description, please click on the ‘Apply’ button
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CEO of Intercom
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Karen Peacock
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Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 18, 2024

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