Job details

Customer Success Consultant

Intradiem is a technology company revolutionizing customer service through automation. They are seeking a Customer Success Consultant to assist customers with onboarding and business services.

Skills

Excellent Change Management skills
Advanced Microsoft Excel skills
Strong interpersonal and communication skills
Ability to convey technical information to non-technical personnel
Customer focus and service orientation

Responsibilities

Act as a subject matter expert during implementation
Configure application modules
Manage customer expectations
Maintain positive customer relationships

Education

Bachelor’s degree or 2-5 years of Contact Center and/or Workforce Management experience
Experience with business consulting and process improvement preferred

Benefits

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CEO of Intradiem

Matt McConnell

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By Intradiem

Intradiem stands out as the sole provider of comprehensive Intraday Automation solutions tailored for frontline workforce environments such as Contact Centers, Back Offices, and Retail settings.

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