Information Technology Support
Fast Facts
Join Iowa State University as an Information Technology Support professional, where you'll deliver effective IT assistance primarily to Facilities Planning and Management, enhancing customer satisfaction across campus.
Responsibilities: Provide technical support and troubleshooting for hardware and software, manage ticket systems, and assist with IT hardware procurement and documentation.
Skills: Experience in IT end-user support, managing Microsoft and Apple products, Android phones, and familiarity with endpoint management systems and Active Directory.
Qualifications: A high school diploma is required; an Associate's or Bachelor's degree and related experience is preferred.
Location: This position is based in Ames, Iowa, USA.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $60,000.
Position Title: Information Technology Support Job Group: Professional & Scientific Required Minimum Qualifications: High School diploma or equivalent Preferred Qualifications: Associates or Bachelors degree in a related field
Experience with IT end-user support in a service-oriented organization
Experience with managing Microsoft operating systems
Experience with managing Apple products
Experience with Android phones
Experience with endpoint management systems such as Intune, MECM, or Jamf
Experience with Active Directory and Group Policy
Experience managing trouble tickets in a ticket system Job Description:
Summary
Iowa State University has a great opportunity to grow your career in the role of Information Technology Support I or II serving Facilities Planning and Management (FPM) and reporting to Information Technology Services (ITS) where you will deliver a customer success infrastructure that provides successful technical support to FPM and the Iowa State community.
In this role, you will be working in a technical environment primarily supporting the IT needs of FPM. This will involve answering questions and providing on-site support to promote quick and accurate resolutions, ordering hardware, updating software, managing inventory, planning upgrades, writing technical documentation, and performing special projects when needed. The position will respond to IT-related equipment issues and ensure quality customer interactions with students and staff.
ABOUT THE DEPARTMENTS: Information Technology Services provides core computing, network services, enterprise systems, and information security resources to students, faculty, and staff. ITSalso collaborates with technology experts campus-wide to provide specialized IT resources to academic and business units. Facilities Planning & Management is an organization that is dedicated to the maintenance and enhancement of Iowa State University. FPM is one of the largest departments on campus and currently employs over 450 full-time employees and students combined.
Information Technology Support I - Provides routine technical support and troubleshooting to users covering a broad variety of hardware and software. Acts as a resource and provides information to users utilizing specialized knowledge. May act as the first tier of support.
Information Technology Support II Provides technical support and troubleshooting to users covering a broad variety of hardware and software. Acta as a resource and provide information to users utilizing specialized knowledge. May act as the first or second tier support
This position will be hired as a Information Technology Support I or II depending on the candidate's experience.
For the Information Technology Support I, the required minimum qualification is a High School diploma or equivalent . The pay grade is a PS806.
For the Information Technology Support II, the required minimum qualification is a High school diploma or equivalent and 2 years of related experience . The pay grade is a PS807.
Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS806 Application Instructions:
To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: April 3, 2025 Posting Close Date: April 16, 2025 Job Requisition Number: R16705
Average salary estimate
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