IS Support Specialist - job 2 of 2

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IS functions in the assigned Gibson Dunn office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s).

This role reports to the Manager, International Office Technology.

Responsibilities include:

• Providing world class customer service to our lawyers and office personnel.
• Execute the effective and timely delivery of IS services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IS resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.

• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IS resources.
• Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
• Encourage and promote team work between local, regional, and Global Services IS resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IS projects to which assigned.
• Interact with external vendors.
• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

• Strong customer services skills.
• Strong verbal, interpersonal and team skills (English language required).
• Strong written communication skills.
• Physically able to move equipment.

• Experience providing support in a Windows 10/11 and iOS environment.
• Experience providing support on Microsoft Office products, particularly Word/Outlook. Office 365 experience helpful, Exchange and SCCM.
• Extensive experience with computer hardware, printers, smartphones and audio-visual communications equipment.
• Experience providing IS support in a Legal or Professional Services environment.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.