Support Center Analyst (M-F 5:00 AM to 2:00 PM PT)
Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.
Based in any of our US offices, the Support Center Analyst is a first level support role with the primary responsibility of providing the world class customer service by efficiently identifying and resolving customer problems/issues related to both applications and hardware. This position is responsible for troubleshooting customer problems/issues utilizing standard troubleshooting tools including, but not limited to, FootPrints ticket tracking system, an internal knowledgebase, and Microsoft System Center Configuration Manager “SCCM.”
This role reports to the Support Center Senior Manager.
QUALIFICATIONS
- Previous help desk and/or IT customer service related experience with high volume of requests and demanding clientele.
- Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook. (MOS Certification is a big plus.)
- Previous Corporate/Legal IT Support experience.
- Experience providing technical support in a Windows 10 based environment
- Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email.
- Experience with supporting VPN connectivity and support.
- Experience with Citrix environments and supporting RSA SecurID Tokens.
EXPERIENCE
Familiarity with the following is preferred:
- Ticketing systems (Footprints, Remedy, etc.)
- Mac OS X (Mavericks, Yosemite)
- Cisco VPN
- DeskSite/iManage
- Workshare Products
- Microsoft System Center Configuration Manager “SCCM”
- Active Directory
- VoIP Phone Systems
Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
Compensation & Benefits:
The annual compensation range for this position is $92-95k. The salary offered within this range will depend upon qualifications and other operational considerations.
Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.
One of the top US corporate-transactions law firms, Gibson, Dunn & Crutcher also practices in such areas as labor and employment, crisis management, litigation, public policy, real estate, tax, and white-collar defense and investigations. The firm...
8 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
