Knowledge of Microsoft and other industry technologies
Knowledge of standard reporting, data analytics and dashboarding
Application Support and Performance Monitoring experience
Analyze log files, system/application data, and debug source code to determine issue root cause; prevent the repetition of issues through leading the root cause analysis effort.
Independently troubleshoot and resolve issues impacting systems, applications and services within the agreed time to recovery.
Assess accuracy of incident priority as well as risk of changes proposed for Production deployment and challenge these when necessary.
Continually develop expertise on the systems, technology and infrastructure.