IT Director, Client Services (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Summary

Selective Insurance has a great opportunity for an IT Director, Client Services to join our Technology team! This role will provide strategic direction and roadmaps, complex project management and responsible for the daily operations of three unique teams, and oversight for all aspects of enterprise client services, desktop support, help desk support, audio/visual services and any other applicable technical support as needed. The ideal candidate will be an experienced manager with sound risk mitigation and decision-making skills, who will lead three departments within the organization.

Job Responsibilities:

• Assists IT leadership in the management and direction setting for the infrastructure group including setting priorities, coordinating, and the reporting of group activities.
• Facilitates the development of various client service systems and functions which are designed to provide services in a timely and efficient manner at the lowest possible cost and highest level of availability to IT and the customer.
• Provide direction and support to management staff and team members for the daily operations of the Client Services department, Desktop, Help Desk area and all AV services, ensuring effective and efficient operations.
• Identify potential service level problems before they occur via dashboard, metrics, and implement or communicate solutions.
• Ensure the effective solutions, purchase, installation and implementation of personal compute devices, and various mobile devices as well as other applicable hardware and software for the enterprise
• Ensure best practices and optimal operational effectiveness for our Help Desk support area, as well as audio/visual services both on site and off site.
• Trains, develops, supervises, assigns projects to, evaluates and is responsible for hiring/termination of staff to maintain optimum performance of job duties.
• Responsible for the development and implementation of processes that improve efficiency and enhance productivity.
• Responsible and accountable for the IT budget for the area.

Job Qualifications:

• 7+ years experience in client services / help desk management methodologies.
• College degree preferred in Computer Science, Business, or related field
• Ability to plan and control projects.
• Knowledge of current techniques and hardware capabilities of a large-scale computing environment

Salary range: $127,400 - $210,00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.