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Job details

IT Helpdesk Specialist

About us:

Aeva is building the next generation of sensing and perception for autonomous vehicles and beyond. With its unique ability to measure instantaneous velocity for each pixel, long-range performance at high resolutions, while being free from LiDAR or sunlight interference, Aeva’s 4D LiDAR is built from the ground up at silicon photonics scale for mass-market applications.

Role Overview:

We are looking for an IT Helpdesk Specialist with 3+ years of desktop support experience. Our IT Support techs are savvy, resourceful, and committed to delivering a positive end-user experience.

What you'll be doing:

Support our office with a can-do attitude.
Onboard new employees. You will be the first contact for the new hires.
Develop, identify, and improve processes, procedures, and documentation.
Assist office physically and remotely using remote software such as TeamViewer.
Troubleshoot and resolve issues with conference rooms and implement solutions.

What you have:

Well-rounded technical knowledge of supporting mainly MacOS and some Windows10.
Experience supporting cloud apps: GSuite, Slack, WebEx, O365, and Atlassian.
Basic knowledge of Active directory (Account creations, password resets, groups).
Experience managing network printers and conference rooms (iPads, WebEx).
Good understanding of computer fundamentals: networking, hardware, & operating systems.
Experience performing hardware/software configuration and troubleshooting.
A constant drive to improve the experience of our users and our internal processes.
Creative problem-solving skills and self-motivated.
The ability to balance and prioritize multiple tickets and remain calm under pressure.
Excellent written and verbal communication skills.
Ability to lift 50 LB when needed.

Nice to have:

Previous experience in a rapidly growing startup environment.
Experience supporting Linux Ubuntu laptops.
Experience with Networking and Cisco Meraki appliances: Rack and stack, and patching.

What's in it for you:

Be part of an early start-up that's backed by industry-leading venture capitalists
Very competitive compensation and meaningful stock grants
Exceptional benefits: Medical, Dental, Vision, and more
Paid lunches, ping pong tournaments, and fun team off-sites

Aeva Glassdoor Company Review

3.5