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Job details

IT Specialist (APPSW/INET)

Duties

The IT Specialist (APPSW/INET) salary will be based upon duty station and locality pay once selected. Locality tables may be found at: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2023/general-schedule There are total of four (4) positions to be filled in any of the cities that you can choose to apply for.

Please Note: If selected, you may be placed at a regional office, field office, current duty station, or other DOI-owned or leased worksite at the discretion of management. Additional questions regarding placement should be reserved for the interview process.

If you are a new federal employee you will start at the step 1 of the GS-13.

As a IT Specialist (APPSW/INET) your duties will include but are not limited to the following:

Defines requirements for existing and new ServiceNow features and enhancements.

Develops and/or oversees the development of Web-based application programming in an n-tier architecture (e.g., a graphical user interface (GUI); a business logic layer and a database layer for storing information).

Programs web user interfaces and information-intensive Service applications in either a Service based support model, 100% Cloud based support model, or a mixed model of components hosted both in the cloud (Azure) and on premise.

Assists management in using the web and new media sources to deliver information regarding the services of the Fish and Wildlife Service (FWS) as part of the Service's electronic government (e-Gov) strategy.

Works with clients, at all levels, within and outside IRTM to identify, develop, analyze and evaluate new content/formats for the websites and O365 Business Solutions.

Ensures that web products comply with all applicable Federal standards, policies, and conventions. (e.g., 508 support access to systems by the disabled, 21st Century IDEA).

Collaborates with other technicians (e.g., developers, UX, UI, & QA) within the Branch and in the IRTM.

Provides initial (train the trainer) formal and informal training to end users of web-based applications.

Builds and maintains security controls in Service websites and applications ensuring strict adherence to Service and Department IT security protocols and standards as well as Federal policies in order to provide broad direction and requirements.

Requirements

Conditions of Employment

  • Must be a U.S. Citizen or National.
  • Resume (See "Required Documents"). Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
  • Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
  • Suitability for employment, as determined by background investigation
  • Driver's License: Selectees MAY be required to possess and maintain a valid State driver's license at all times during their tenure.
  • Probationary Period: Selectees may be required to successfully complete a probationary period.
  • Notice of Financial Disclosure Report Requirement: This position is subject to a financial disclosure requirement and you will be required to complete either OGE Form 278e or OGE Form 450 as applicable within 30 days of your appointment
  • Individuals assigned male at birth after 12-31-59 must be registered for Selective Service. To verify registration visit SSS.gov.

Qualifications

Only experience and education obtained by 08/16/2023 will be considered.

Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Minimum Qualifications for the 13-grade level:

1 year of specialized experience, equivalent to at least the GS-12 grade level in the Federal service. Examples of specialized experience may include: Performance as a Lead ServiceNow Administrator; administering operation and maintenance of a website environment; utilizing web coding languages including HTML (Hypertext Markup Language), CSS (Cascading Style Sheets), JavaScript and Angular JS framework; providing maintenance of cross-platform and cross-browser compatibility; training customers how to utilize Internet/Intranet and ServiceNow pages and user interface, providing ongoing support for existing ServiceNow functionality within the organization including technical and editorial support; applying current Internet technologies and web-based application and accessibility technologies; creating forms, flows, client scripts, UI (User Interface) policies, and business rules in the ServiceNow platform; management of the ServiceNow platform including service portal, scoped applications, global applications, permissions, integrations and End-User training; using the out of the box features of ServiceNow for creating portal pages, forms, workflows and customer experiences; working with the ServiceNow database model using JavaScript, database views, reports and dashboards. implementing, troubleshooting, and maintaining Representational State Transfer (REST) and Simple Object Access Point (SOAP) integrations in the ServiceNow platform. ServiceNow training/experience and/or certification is required. Acceptable certifications include Certified System Administrator, Certified Application Developer, or suite specific implementation certification.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Not applicable

Additional information



PCS INFORMATION:
No PCS entitlements authorized.

TELEWORK:
This position is suitable for telework and may be allowed to telework with supervisory approval.

Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP): Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP click here

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting docs), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading
Reasoning
Self-Management
Stress Tolerance
Teamwork

Knowledge of, and skill in developing applications and websites under a formal System Development Life Cycle (SDLC), and in Agile environments.

Knowledge and Skill in using Web-based applications and ensuring legal and regulatory compliance (Section 508compliance) through accessibility technologies such as voice recognition and screen readers, Privacy, Records Management, and U.S. copyright laws.

Knowledge of and skill in providing technical leadership, managing assigned projects and providing guidance to other IT technical specialists, government employees and contractors engaged in planning and conducting studies and analysis and developing recommendations affecting current and future Service information technology architectures.

Ability to provide effective technical assistance to others while dealing with short deadlines, shifting priorities, and tight schedules.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

CUT SCORE: The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

All qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The category ratings for this position are: Best Qualified, Well Qualified, and Qualified

The category rating process protects the rights of vets by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Follow all instructions carefully when applying, errors or omissions may affect your eligibility.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    You must submit a complete application package. We will not make assumptions about your experience and/or education.

    Required Documents:

    1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.

    Additional Documentation, if applicable:
    1. Cover Letter

    2. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.

    3. CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.

    4. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.

    Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    Review the appointment eligibility criteria in the application preview linked below. The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.

    Click 'Apply' to create an account or log in to your existing USAJOBS account.

    • Follow the prompts to complete the announcement questionnaire and upload required documents. To preview the announcement questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12073530.
    • Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
    • Applications must be received by 08/16/2023 to receive consideration by 11:59pm ET.
    • After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
    • If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
    • Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
    • To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
    • To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    For information on what each Application Status means, visit: USAJOBS Help Center | How to see your application status

    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.

    Agency contact information

    Human Resources Staffing Division

    Phone

    833-512-0482

    Email

    fwshiring@fws.gov

    Address

    Division of Human Resources
    5275 Leesburg Pike
    Falls Church, VA 22041
    US

    Next steps

    Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.

    Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

    To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

    Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.

    You will be notified if this job is filled or canceled. Timelines for this process vary widely.

    You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

You must submit a complete application package. We will not make assumptions about your experience and/or education.

Required Documents:

1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.

Additional Documentation, if applicable:
1. Cover Letter

2. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.

3. CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.

4. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to all U.S. Citizens. ICTAP/CTAP eligibles.

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