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Job details

IT Support Analyst

Overview:

CURO is one of the largest, fastest growing full-spectrum consumer credit lenders in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success.

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

Responsibilities:

Provide first level support for PCs, standard and proprietary software/applications, network connectivity,
and peripherals such as printers, achieving and maintaining a high level of customer service and first
call resolution.
Act as central point of contact between the customer and IT.
Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported
issues.
Perform support and maintenance either remotely or at the customer’s location to resolve problems
using basic troubleshooting and technical skills.
Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
Understand the critical nature of the business and makes every reasonable effort to achieve defined
service level agreement expectations and/or provide acceptable workarounds.
Utilize IT knowledgebase as a part of troubleshooting and researching customer issues, and shares
knowledge with customers and colleagues by submitting frequently asked questions for publication.
May participate in release/regression testing of proprietary applications.
Works a flexible schedule, including on-call support.

Qualifications:

Good understanding of common desktop operating systems, software and hardware products such as
Windows XP, Outlook, Internet Explorer, Office 2003/2010, Dell PCs/laptops, and network printers
required.
Good understanding of Active Directory and experience performing basic functions such as permissions
and password changes required.
Experience performing basic network troubleshooting in an enterprise environment required.
Experience with Citrix and Citrix Management Console is a plus
Basic understanding of Exchange is a plus
Must be team oriented and have good customer service/communication skills.
Ability to adjust to changing priorities, circumstances and direction required.
Ability to learn and utilize new applications and software systems effectively and efficiently.
Associate’s Degree from an accredited college, university or technical college.
Minimum of one year of related work experience in a customer service environment required.
Microsoft Certified Professional, Network + and/or A+ Certification preferred

Base Salary: $35,000 - $50,000

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are also eligible for the following benefits: Flexible Paid Time Off Program, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

This employer participates in E-Verify for US-based hires.

EEO Statement:

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Flexiti®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

CURO Financial Technologies Glassdoor Company Review

4.0

CURO Financial Technologies DE&I Review

No rating

CEO of CURO Financial Technologies

Doug Clark

Approve of CEO

By CURO Financial Technologies

Vision | We strive to be an opportunistic growth company that delivers long-term prosperity to our People. For more details visit https://www.curo.com/vison-and-values

7 jobs

INDUSTRY

Banking & Lending

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Wichita, KS

DATE POSTED

August 5, 2023