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IT Support Engineer

NEW YORK, NY /STUBHUB – DATA & INFORMATION SECURITY /FULL-TIME/ HYBRID


As part of a global IT team and although located in the west coast of the US, you'll be working with colleagues around the world to keep everyone working effectively. Whether you're responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.


What you'll do:


  • Provide IT support to StubHub teams, either in-person, through our technical support tools, or via our ticketing system
  • Maintain an inventory of IT equipment, anticipating future needs while avoiding wasted surplus
  • Support the transition from on-premises to Azure for a variety of corporate and production workloads
  • Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating accounts of employees that leave the organization
  • Keep our corporate and production environments updated (via Intune, Kandji, Azure Update Management, and with Third Party Tools such as Patch My PC)
  • Administer our productivity and collaboration tools such as Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, Confluence…
  • Work with the security team to keep our users and our infrastructure secure, diagnosing email phishing reports
  • Be part of the On-Call rotation to provide weekend-hours support (when needed)


What you'll need:


  • 3+ years providing IT support to a company with multiple office branches; preferred previous experience as a Systems Administrator or Network Engineer
  • Solid understanding of Active Directory (OUs, Permissions, GPO)
  • Solid understanding of Office365 & Exchange online
  • Experience with A/V conferencing systems (MS Teams and Zoom) 
  • Prior Experience working with a ticketing platform
  • Intermediate level experience of Microsoft Azure (e.g., Azure AD, PIM,VMs, WVD…). 
  • Working knowledge of other technology stacks such as Jira Cloud and Slack a plus 
  • Experience deploying machines with imaging tools (Autopilot, WDS…)
  • Automation/Scripting experience, preferably using Windows PowerShell 
  • Basic understanding of networking (subnets, VLANs…)
  • Excellent customer service and communication skills


About the opportunity:


The anticipated gross salary range for this role is $90,000-$115,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 


You'll be working in a team, and we understand that not everybody can be an expert in everything. We will expect you to be working towards mastery in at least one area, though, and we'll want to hear more about your current place of expertise during the recruitment process.


StubHub is a global online platform for live sport, music and entertainment tickets. StubHub aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. 

 


About Us 


StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 


We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

StubHub is truly the global leader, making it possible for fans to access the world's widest selection of live events

9 jobs
BADGES
Badge InnovatorBadge Office VibesBadge Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
401K Matching
Maternity Leave
Paternity Leave
FUNDING
Private
DEPARTMENTS
Information Technology
SECTOR
Software
TEAM SIZE
1001-5000
LOCATION
Hybrid
DATE POSTED
September 26, 2023

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