IT Support Professional I (Hybrid)

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. This position typically will advise and counsel: NA. This position will supervise: NA.

Job Duty 1 -
Install, maintain and upgrade workstation and peripheral hardware and software.

Job Duty 2 -
Respond to and resolve workstation, application and server related problems.

Job Duty 3 -
Update desktop software/applications; maintain documentation on installed applications.

Job Duty 4 -
Provide users with assistance in working in specific applications.

Job Duty 5 -
Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts..

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Associate's Degree, Technical Diploma or equivalent combination of education and experience

Required Experience
Up to two years of job related experience

SKILLS
This job requires a working knowledge of and skill in the installation and maintenance of information technology hardware and software, both centrally supported and specific to an assigned campus unit. Included are skills in problem solving, customer service, system documentation and communications.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: I3

Pay Range Starting At: $24.31/hr to $33.07/hr

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening