Quality & Data Management Analyst-Alcohol & Drug Services (Open & Promotional)

NOTE: This recruitment schedule was amended on May 9, 2023 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

County of San Mateo Health is seeking a well-qualified individual for the position of Quality & Data Management Analyst-Alcohol & Drug Services to provide a wide variety of administrative, analytical, and work-flow support to assigned departmental activities including financial and performance goal management; analyze programmatic practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; conduct needs assessments, feasibility studies, and evaluations for assigned projects and programs; develop, summarize, and maintain administrative and fiscal records; foster cooperative working relationships among County departments and act as liaison with various community, public, and regulatory agencies; and perform related work as required.

The current vacancy is an unclassified position that will work in the Behavioral Health & Recovery Services (BHRS) Division’s Alcohol & Other Drug (AOD) Services Unit located in Belmont, CA, and will travel/drive to attend local and state level meetings, meet with providers, partners and other county staff. Some telework may be available.

This position will work in the Alcohol & Other Drug (AOD) Services Unit to support quality and compliance within the County’s continuum of substance use disorder (SUD) treatment services. This Management Analyst is a new position that will also advance how data is used to plan and implement substance use disorder (SUD) services in AOD, specifically for the Drug Medi-Cal Organized Delivery System (DMC-ODS), California Advancing and Innovating Medi-Cal (CalAIM), and the federal Substance Abuse Block Grant (SABG).

The Management Analyst will work closely with the AOD Leadership Team and with other key staff from BHRS including but not limited to: Quality Management, Contracts, Management Information System, Finance, Office of Diversity and Equity, and regional mental health and specialty clinics. Additionally, the Management Analyst will build and maintain relationships within San Mateo County (SMC) Health, other County Departments, the contracted SUD provider network, and community partners.

Duties of this position will include, but are not limited to, the following:

• 
  Assist in developing goals, objectives, policies, procedures, work standards, and administrative systems for the SUD system of care.
• Analyze program performance, utilization trends, demographics, and other aspects of the substance use disorder (SUD) system of care and make improvement recommendations for future planning.
• Develop, implement and maintain standard reports to monitor accessibility and timeliness of services and to support efforts to increase racial equity.
• Create and maintain an SUD network provider manual of relevant policies, program and administrative requirements and make available online for provider access.
• Train provider staff on administrative and programmatic requirements.
• Track new SUD policies requirements and implementation status as needed for DMC-ODS, CalAIM, and SABG.
• Assist in the preparation of administrative and programmatic data to meet DHCS annual compliance and network monitoring requirements for DMC-ODS, SABG, and CalAIM.
• Develop administrative and programmatic monitoring tools to track submission of required DHCS reports for DMC-ODS, SABG and CalAIM.
• Develop and oversee contracts related to the technical assistance needs of AOD staff and providers.
• Develop and implement SUD procurement processes to identify contractors and/or consultants in partnership with contracts.
• Cultivate close working relationships with key stakeholders, including SUD service providers, and other County and community partners.
• Enhance and oversight of data quality review process, data entry training support, and other initiatives to ensure high quality data.
• Present data to a variety of audiences, including County staff and leadership, elected official, committees or commissions, BHRS service providers, and public meetings.
• Analyze, interpret, and present data in effective and meaningful ways.
• Perform related duties as assigned.

The ideal candidate will possess the following.

• Significant experience in substance use treatment, including Drug Medi-Cal and Substance Use Block Grant (SABG) regulations and data and reporting requirements.
• Four or more years of experience in the field of behavioral health, public health, or a related health or human services field.
• Significant experience in project management, including establishing objectives and priorities and managing timelines and resources.
• Experience in fiscal and data analysis, reporting, and creating dashboards.
• Knowledge of and experience in data quality management.
• Experience in developing policies, procedures, and tracking implementation status and compliance.
• Understanding of the national landscape of substance use services programs is strongly preferred, including knowledge of federal and state rules and regulations related to substance use services, evidence-based or promising practices, and data and reporting requirements.
• Experience in the use of data in performance improvement, evaluation of outcomes, and internal and external data development and analysis.
• Culturally competent in working with diverse communities.
• Strong interpersonal, facilitation, analytical, public speaking, problem solving, and project management skills.
• Excellent oral and written communication skills.
• Collaborative and able to build and maintain strong relationships with community-based organizations and other partners.
• Flexible, deadline-driven, and customer service-oriented.
• Excellent organizational skills in handling multiple and competing priorities.
• Advanced skills in computer systems and applications, such as Microsoft Windows and the Microsoft Office suite (Microsoft Word, Excel, and PowerPoint).
• Ability to work independently with minimal supervision and instruction, as well as collaboratively as part of a team.
• Master's degree is preferred, but not required.

THE DIVISION
Behavioral Health and Recovery Services is a division of San Mateo County Health. BHRS offers a broad spectrum of services for children, youth, families, adults and older adults in San Mateo County for the prevention, early intervention and treatment of mental illness and/or substance use conditions. We support treatment of the whole person to achieve wellness and recovery, and to promote the health and well-being of the people, families and communities we serve.

Alcohol and Other Drug Services is a unit within BHRS, which provides leadership and advocacy, supports effective prevention approaches and quality addiction services, and educates the community about substance use and its related impact on individuals, families and communities. Our continuum of substance use treatment services includes: outpatient, intensive outpatient, residential services, withdrawal management, medicated assisted treatment, and recovery service. Services are provided through a mix of county delivered services and contracts with community-based providers.

AOD serves uninsured County residents, and individuals who are eligible for Medi-Cal in San Mateo County regardless of documentation status. We serve adolescents, individuals pre/post pregnancy and with children, diverse racial and ethnic residents, and those who require language assistance/interpreter services, people with disabilities, and those identify as lesbian gay, bisexual, transgender and intersex (LGBTQI+). Most of our clients have complex needs and have histories of homelessness, justice system involvement, trauma, and require care to be coordinated to meet mental health and physical health needs.

NOTE: The current vacancy is an unclassified position. Unclassified positions are at-will and render services on a temporary basis for a specified project. Benefits are equal to classified employees in the same job classification, but are not covered by Civil Service Rules. However, the eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Knowledge of:

• Project and/or program management, analytical processes, and report preparation techniques.
• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Principles of mathematical and statistical computations.
• Research and reporting methods, techniques, and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and practices of public administration as applied to operational unit and program administration.
• Principles and practices of county management and government.
• Sources of information related to a broad range of county programs, services, and administration.
• Basic principles, practices, and procedures of funding sources and grant funds disbursement.
• Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
• Record keeping principles and procedures.
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
• Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.
• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Plan, organize, and carry out assignments from management staff with minimal direction.
• Plan and conduct effective management, administrative, and operational studies.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Licenses and Certifications:

• Depending upon assignment, possession of a valid California Driver's License.

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date: Continuous
Screening Committee: May 9, 2023
Combined Civil Service Panel/Departmental Interviews: June 5 and/or 6, 2023

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

The County of San Mateo may require that all employees provide proof of COVID-19 vaccine or comply with weekly COVID-19 testing. Employees hired into specified health care facilities and other high-risk settings where there is potential for frequent COVID-19 exposure to staff and highly vulnerable patients are required to provide proof of COVID-19 vaccination. For more specific information, please refer to the County's COVID-19 Vaccine and Testing Policy.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Talent Acquisition Contact: Yvonne Alvidrez (041923) (Management Analyst - D181)