IT Support Spec III

Requisition #: ITSUP003719

Job Title: IT Support Spec III

Location: 1837 Morris Street, Suite 3311 Norfolk, Virginia 23511

Clearance Level: Active DoD - Secret

Required Certification(s):

• CSWF
• DoD IAT Level II Certification.

SUMMARY
Development, maintenance, and sustainment of the Naval Tactical Command Support System (NTCSS)

Provide operational Systems support including interfaces to web applications, servers, systems, and other heterogenous environments to support the fleet as it continues to modernize its systems and interfaces.

JOB DUTIES AND RESPONSIBILITIES

• Maintain, trouble shoot and support the infrastructure, products and tools that will replicate the information from the fielded databases to the enterprise database.
• Perform maintenance of this infrastructure to include, but not limited to hardware upgrades, OS upgrades, and software upgrades.
• Review and debug low-level Linux and Windows programs, device drivers, transport layer security protocols, ports, network communication, certificate authentication, certificate exchanges, and Windows Application Programming Interface (API) functions to identify problems and determine solutions to resolve issues.
• Provide customer support help desk functions for Tier 3 and Tier 4 support of Business IT systems and programs to include:
• Responding to and documenting Trouble Call (TC) data in the TC Management System for all escalated actions
• Analyzing message traffic and correspondence regarding system problems
• System and application troubleshooting, data, and report analysis
• Document TC problem resolutions
• Recommending system/software improvements
• Developing Technical Advisories
• Track response times and metrics

QUALIFICATIONS
Required Certifications

• CSWF IAT Level II

Education, Background, and Years of Experience

• High School diploma or GED.
• One (1) year experience providing troubleshooting assistance and problem resolution for computer systems in a variety of environments found in a software development and maintenance program. OR in lieu of experience, individual shall have completed 30 hrs of postsecondary computer-related classes with a 3.0/4.0 cumulative GPA (resume to specify completed relevant courses).

ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills

• Support includes assistance and resolution provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.

WORKING CONDITIONS
Environmental Conditions

• Government or Contractor site with 0%-10% travel possible. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Strength Demands

• Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

Physical Requirements

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See

About Us!

Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce.

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes “The 6 H’s” – Happy, Helpful, Honest, Humble, Hungry, and Hustle.

• Happy: We exhibit a positive outlook in order to create a positive environment.
• Helpful: We assist each other and pull together as teammates to deliver.
• Honest: We conduct our business with integrity.
• Humble: We recognize that success is not achieved alone, that there is always more to learn, and that no task is below us.
• Hungry: We desire to consistently improve.
• Hustle: We work hard and get after it.

These Core Values are present in all our employees and our organization's aspects. Learn more about us and our culture by visiting us here.

COVID-19 Vaccination Requirements

Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor. As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.