Job details

IT Support Specialist

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At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!

Company Culture is at Our Core

Our

10 Core Values

are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
Do our values speak to you?

1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10. Be Humble

Company Perks: Quick Reference

Zappos pays 100% of every employee’s medical, dental, and vision benefits.
Zappos pays 100% of 12 therapy, mental health, or coaching session annually.
A multitude of benefits and incentives to stay mentally and physically healthy and fit.
Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.
Paid time off for life, vacations, staycations, and rest.
A generous Zapponian discount program.
Make an impact through volunteer adventures and other community programs.
Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge!

Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.

1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

SUMMARY

In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the office building. The IT Support Specialist will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth recently.

WHAT YOU WILL BE DOING

Providing exceptional customer service while responding to phone, e-mail, and online requests for technical support.
Monitoring Incident chat and IT chat channels and providing needed information and assistance.
Assisting users with basic technical issues.
Communicating technical issues and solutions to technical and non-technical employees, system managers, and engineering experts.
Gathering needed information from users in order to create detailed support tickets.
Escalating critical customer situations to the appropriate level of management and engineering expertise.
Passing on any feedback or suggestions by customers to the appropriate internal team.

WHAT YOU BRING TO THE TABLE

High School Diploma or equivalent required.
Certification: A+ required.
At least two (2) years of Tech Support/Helpdesk experience within an enterprise environment required.
Experience in the set-up, configuration, and use of computer hardware, software, and networks.
Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call rotation (24/7 Support).
Be able to lift at least 35 lbs. individually.
Self-motivated and willing to learn, as well as always find the solution.
Impeccable time management skills.
Experienced in multitasking at a high level in a fast paced environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Willingness to pursue continual education, training, and certifications, as well as staying up to date with industry trends and emerging IT technology.
Strong customer service skills, including patience, attentiveness, and keeping calm under pressure.
Capacity to adapt in an ever-changing environment.
Exceptional interpersonal and communication skills.

WHAT REALLY EXCITES US

Certification: Network + preferred.

The base pay range for this position is $21.25 to $23.75 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, a full range of medical and other benefits is offered.

The Fine Print

The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

By The Zappos Family

To inspire the world by showing it's possible to simultaneously deliver happiness to customers, employees, community, vendors and shareholders in a long-term, sustainable way.

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INDUSTRY

Department, Clothing & Shoe Stores

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Las Vegas, NV

DATE POSTED

July 21, 2023