IT Support Specialist- AM & PM

NAVISTAR DEFENSE - PROTECTING FREEDOM AND THOSE WHO DEFEND IT!

IT Support Specialist

This role is responsible for providing end-user support on a variety of technical issues relating to information technology systems as well as assisting with implementation and training for new system and software changes. This position works Mon - Fri, AM shift 8am - 5pm, PM shift 5pm - 3:30 am (flexible start and end time).

The IT Support Specialist will:

• Provide technical user support by identifying issues, researching solutions and resolving matters involving computer systems, software, and hardware.
• Follow established workflow procedures for monitoring, tracking and responding to requests received through the IT helpdesk ticketing system.
• Communicate and work effectively with clients and partners to analyze and adapt appropriate course of action based on the existing circumstances.
• Escalate complex issues to appropriate teams and/or 3rd Party Vendors as appropriate.
• Configure and install new or replacement PCs, laptops, network printers, scanners, and other devices.
• Perform imaging & re-imaging of laptops and PC’s.
• Contact hardware vendors for warranty replacement or repair.
• Assist with documentation and training of existing and future systems and software.

Education/Skills/Qualifications

Qualifications for this role include:

• 2-3 years related experience
• Certification or Degree preferred, but experience can substitute for education
• Experience in IT Support services.
• Proficient debugging skills for user level support including laptops, desktops, printers and projectors.
• Strong customer service focus to support users with PC troubleshooting and setup.
• Knowledge of Windows Active Directory, PC Hardware configuration, Windows Server, and networking.
• Experience with Helpdesk ticketing systems.
• Experience authoring technical documentation and diagrams to support the IT environment.
• Sound problem-solving skills with demonstrated ability to exercise sound independent judgment.
• Teamwork mindset and temperament to work effectively with a diverse group of people.
• Effective ability to communication clearly and concisely, both verbally and in writing.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• West Point, MS 39773: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a U.S. Citizen? (Required as we are a government contractor)
• Do you prefer AM or PM shift?

Education:

• Associate (Preferred)

Experience:

• IT End User Support: 3 years (Required)

Work Location: In person