IT Systems Engineer

Kodak is Hiring!

IT Systems Engineer

This is an IT resource who can function independently. Technical analyst will support Windows / Mac OS, and O365 related apps and “End user computing” tools &infrastructure products, and also related daily activities as a level 2-3 analyst resolving issues and providing support for requests, projects, and enhancements.

Position Responsibilities:

• Technical analyst will provide Advanced support for Desktop & Helpdesk escalations.
• Technical analyst will provide back up support for Windows 7, 10 and 11 image creation and software application support.
• Desktop software deployment using EPM/ISM tools.
• Integration support between EPM and ISM tools
• Ownership of the self-serve software shelf which allows users to download generally available software to their desktops/laptops.
• Support for providing temporary and permanent admin services to the user for their desktop/laptop.
• Support for the Systems Management Services & tools - if no experience in EPM give us examples
• Overall management of the EPM tool

Key Responsibilities Technical Skills:

• Knowledge of client operating systems (Windows. MACOS, iOS, Android)
• Knowledge of application installations and interoperability
• Knowledge of complex computing environment and infrastructure
• Experience with certification and testing methodologies
• Experience with batch files, PowerShell, application scripting, queries, and report generation
• Experience with IT device security
• Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit
• Experience with Ivanti Unified Endpoint Manager (EPM) or industry equivalent tool set (example MS System Center)
• Experience with Ivanti Service Manager (ISM) or industry equivalent tool set
• Knowledge of networking and client server fundamentals
• Enter, track, and resolve service calls with proper documentation.
• Drive and/or participate in process improvement initiatives.
• Adhere to standard operating processes and procedures.
• Effective problem solving/troubleshooting skills.
• Good judgment /analytical skills

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person