Job details

IT Field Technician II

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician II to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician II who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!

Travel 75% or more of the time to Client sites to execute specific project requests.
Provide excellent customer service and IT support during field visits.
Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
Validate equipment functionality.
Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
Document all client issues and escalate to the Project Manager.
Create documentation as needed.

Job Qualification Requirements:

A minimum of 3+ years IT experience in a relevant position.
Knowledge of workstation deployment and PC applications desired.
Experience leading a small team with tight deliverable timelines.
Excellent communication skills and ability to clearly describe challenges in a timely manner.
Ability to apply critical thinking solutions during deployments when challenges arise.
Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
Experience installing and troubleshooting wireless access points.
Experience and knowledge of conference room solution installation and configuration.
Experience and knowledge of IT infrastructure and server technology.
Experience and knowledge with routers, switches, firewalls, and many other network devices.
Must have excellent troubleshooting and problem-solving skills.
Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
Must possess excellent time management skills.
Ability to work in flexible environment based on customer scheduling requirements.
Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
Able to lift 35 - 50lbs.

Physical Demands May Include:

Lifting or carrying up to 50 lbs
Lift 50 lbs. +
Standing for long periods of time
Time spent in low postures (crouching, stooping, kneeling, bending)
Climbing (ramps, stairs, or ladders)
Sit at a computer for up to 8 hours per day
Keyboarding for up to 8 hours per day
Reaching Overhead
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Driving
Travel up to 75%

Insurance: Health Insurance, Vision, Dental, and Life Insurance
Leave and Holidays: Paid Vacation, Paid Holidays
Retirement: 401K Plan with company match (eligible after 1 year of employment)

Average salary estimate

$72500 / YEARLY (est.)

min

max

$60000K

$85000K

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What You Should Know About IT Field Technician II, iT1

iT1, a leading national technology solution provider based in Tempe, AZ, is excited to welcome a motivated IT Field Technician II to our remarkable team! Celebrated by the Phoenix Business Journal as one of the 'Best Places to Work' in Arizona for 11 consecutive years, we take pride in our vibrant culture and collaborative environment. If you’re someone who loves the thrill of travel and wants to make an impact in the tech world, this role could be your perfect fit! As an IT Field Technician II, you’ll serve as a vital link between our organization and our valued clients, traveling up to 75% of the time to execute innovative technologies and provide exceptional support. Your days will be diverse, from engaging with customers to troubleshooting and installing equipment with top-notch cable management practices. You’ll work closely with Project Managers and senior engineers to prioritize projects, document issues, and ensure everything runs smoothly during installations. A vibrant journey awaits you where every day brings new challenges and experiences! If you're ready to take your career to new heights while exploring new places and solving complex technical problems, we’d love to have you on board at iT1!

Frequently Asked Questions (FAQs) for IT Field Technician II Role at iT1

What are the responsibilities of an IT Field Technician II at iT1?

As an IT Field Technician II at iT1, you'll be responsible for providing top-notch customer service while traveling to client sites to implement project requests. Your role will involve installing and configuring equipment, diagnosing errors, and producing detailed reports. You'll be expected to validate equipment functionality and document all client interactions. Collaborating with Project Managers and senior engineers is crucial to ensure project timelines and quality are met.