Job details

Systems Engineer II, Infrastructure

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Systems Engineer II with a focus in Infrastructure to join our NOC team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 12 years. This is a testament to the great team and culture we have here at iT1!

The Systems Engineer II is responsible for both internal and external facing responsibilities. In this position, you will be a part of our managed services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards.

Supports, monitors, tests, and troubleshoots hardware and software-related issues.
Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner.
Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms
Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services
Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc.
Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support.
Advanced level of active directory management
Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
Update and maintain IT asset management records.
Be a point of escalation for technical support issues.

Qualifications

5-7 years of network support experience
5-7 years of previous infrastructure support experience
5-7 years of O365 support experience
Bachelor’s Degree in Computer Science/Technology (preferred)
Established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support)

Preferred Skills

Microsoft Certifications or experience
Experience with monitoring platforms and tools
Experience with using and/or modifying JSON scripts
Experience interacting with external customers
Excellent customer service and interpersonal skills
Good documentation skills
Ability to accurately follow written technical work instructions
Able to work in a structured environment
Strong organization, time management, and prioritizing skills

Preferred Certifications

CCNA
CCNP
Azure Administrator

Physical Demands May Include

Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Speaking (communicating information to clients/coworkers)

Job Location

Remote

Shift: Tuesday - Saturday, 8:00pm-4:30am AZ

Insurance: Health Insurance, Vision, Dental, and Life Insurance
Leave and Holidays: Paid Vacation, Paid Holidays
Retirement: 401K Plan with company match (eligible after 1 year of employment)
In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Systems Engineer II, Infrastructure, iT1

At iT1, a leading national technology solution provider based in Tempe, AZ, we're searching for a passionate Systems Engineer II, Infrastructure to join our dynamic NOC team! If you're looking for a role where your skills in network troubleshooting, system administration, and customer support will really shine, this is the perfect opportunity for you. Over the last 12 years, iT1 has been honored by the Phoenix Business Journal's 'Best Places to Work' for a good reason – our fantastic team and supportive culture! As a Systems Engineer II, you will play a key role in bridging internal operations with client interactions, ensuring all technical tasks are conducted in line with iT1's high standards. You’ll support and troubleshoot hardware and software issues, engage in network configuration with tools like Meraki and Cisco, and work with Windows and Azure environments. Plus, you'll be there to assist sales and operations staff, tackle client concerns, and maintain essential documentation and diagrams. With your 5-7 years of experience in network and infrastructure support, you'll confidently navigate O365 and Active Directory management while delivering top-notch customer service. So, if you're excited about a role that balances technical expertise with client engagement and want to be part of a team that values your contributions, apply today and let's build something great together!

Frequently Asked Questions (FAQs) for Systems Engineer II, Infrastructure Role at iT1

What responsibilities does a Systems Engineer II, Infrastructure at iT1 hold?

As a Systems Engineer II, Infrastructure at iT1, you will be responsible for internal and client support, including monitoring, testing, and troubleshooting both hardware and software issues. You will interface directly with clients, handle network troubleshooting, manage Active Directory, and ensure adherence to iT1 standards while maintaining documentation and diagrams related to internal and client environments.