Job details

Inside Sales Support Representative

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

In this role, you will play an essential part in supporting our sales team by managing various administrative duties specifically tailored to our clients. Your responsibilities will include creating/managing quotes, processing orders, liaising with clients and teammates, tracking shipments, and assisting with lead generation efforts. The ideal candidate will be detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Join us at iT1 where you can make a difference in supporting the needs of our clients while being part of a dynamic team!

Excellent communication skills, both written and verbal
Possess high-level organization and time-management skills
The ability to work quickly and accurately in both independent and team situations
Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software
The aptitude for learning new systems quickly
Previous sales support or administrative/data entry experience
The ability to juggle a variety of tasks at the same time
Demonstrated consistency in values, principles, and work ethic

Key Responsibilities include:

Assist with Account Management of active accounts
Build strong relationships with clients, partners, and teammates
Help ensure overall success for clients and iT1
Provide overall excellent customer service to help complete any customer requests and resolve potential issues
Support the sales team by completing the order process within our internal systems
Invoicing of customers
Providing shipment tracking information to customers and Account Managers
Responsible for pricing, sourcing, quoting, and deal registrations
Work with the Accounting department in supporting accounts payable and receivable processes
Work with customers and manufacturers to facilitate return requests
Produce and distribute internal and external reports as needed
Perform other duties as needed

Physical Demands:

Sit at a computer for up to 8 hours per day
Keyboarding for 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)

Engage in effective communication via phone and in-person conversations

Ability to handle both routine and challenging customer interactions

Job Location:

Hybrid if local to the Tempe, AZ
Remote if located outside of a reasonable commute
Mon - Fri 8 am - 5 pm

Medical, dental, and vision benefits with highly subsidized premiums
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
401(k) Plan with employer match
Onsite Fitness Center
Onsite Monthly Massages

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Inside Sales Support Representative, iT1

Join the exciting team at iT1 as an Inside Sales Support Representative! Based in Tempe, AZ, iT1 is a top-tier national technology solution provider and has been celebrated for over a decade as one of the best places to work in the Phoenix area. In this role, you'll find yourself at the heart of our sales operations, ensuring that our team can provide the best possible support to our customers. Your day-to-day will include a variety of vital tasks such as creating and managing quotes, processing orders, and keeping in close contact with both clients and colleagues. You're the glue that holds it all together, tracking shipments and even getting involved in lead generation efforts. The perfect fit for this role will have a keen attention to detail and a customer-first attitude, thriving in a fast-paced and dynamic environment. With excellent communication skills, you're able to work efficiently both independently and within a team. Proficiency in Microsoft Office, especially Excel is crucial. If you've got previous experience in sales support or data entry, you'll be right at home. At iT1, you won’t just be doing a job; you’ll also be part of a vibrant work culture where every contribution makes a significant impact. Don’t miss the opportunity to grow with us, enjoy great benefits like a hybrid working model, and be a part of a company that truly values teamwork and support!

Frequently Asked Questions (FAQs) for Inside Sales Support Representative Role at iT1

What are the key responsibilities of an Inside Sales Support Representative at iT1?

As an Inside Sales Support Representative at iT1, your key responsibilities will include managing client relationships by assisting with account management, creating and processing quotes and orders, providing customer service, and tracking shipments. You'll support the sales team in various tasks that ensure overall success for both clients and the company.