[Evergreen] Solutions Consultant

As a Solutions Consultant at Iterable, you will be involved in pre-sales activities where you'll assess clients' challenges and devise tailored solutions that showcase our AI-powered customer engagement platform. Your role includes delivering compelling demonstrations, collaborating with internal teams to ensure seamless integration, and supporting prospects from the initial scoping stage through to a successful handoff to our Professional Services team.

To succeed as a Solutions Consultant at Iterable, applicants should have at least 2 years of experience in a presales role, preferably within SaaS or MarTech. Candidates should be technically curious, self-motivated, and have a solid understanding of the MarTech ecosystem, especially in areas like mobile integrations, APIs, and data flow integrations. Strong communication skills are essential to convey complex information clearly and effectively.

Iterable is committed to fostering a Growth Mindset among its employees. Solutions Consultants are encouraged to invest in their own careers through various development opportunities, mentorship programs, and resources tailored to help you grow your skills and interests. Your personal and professional growth aligns with the overall growth of the company, ensuring a mutually beneficial journey.

Iterable prides itself on cultivating a culture of innovation, collaboration, and inclusion. As a Solutions Consultant, you'll be part of a diverse team where your ideas are valued and teamwork is essential. We encourage open communication and a supportive environment where you can comfortably present challenges and solutions, ensuring everyone can contribute meaningfully.

Working as a Solutions Consultant at Iterable comes with great perks and benefits. This includes competitive salaries, valuable equity options, a comprehensive 401(k) plan, and medical, dental, and vision insurance. You also enjoy generous paid parental leave, balance days off, fertility assistance, sabbaticals, and allowances for wellness and professional development, creating a holistic support system for your work-life balance.

To understand a prospect's challenges, I focus on active listening and ask specific questions that pertain to their unique business situations. This allows me to gather essential insights into their needs and objectives, enabling me to tailor my solution effectively, demonstrating the value of the Iterable platform in addressing their challenges.

In previous roles, I've extensively worked with various SaaS and MarTech tools, gaining a solid understanding of their functions and integrations. I continuously stay updated on industry trends and developments to further enhance my expertise, which allows me to effectively advise clients on how to leverage these tools alongside Iterable's offerings.

To deliver compelling technical presentations, I combine storytelling with clear visuals that highlight the benefits of the Iterable platform. I ensure to tailor the presentation to the audience's level of understanding while actively engaging them. It’s vital to anticipate their questions and concerns, addressing them during the presentation to foster deeper discussions.

Collaboration with cross-functional teams is key. I maintain open communication channels, involving stakeholders early in the process. Regular check-ins and updates keep everyone aligned, allowing us to address any roadblocks collaboratively and ensure seamless project execution that meets the prospect's needs effectively.

In a fast-paced environment, I prioritize continuous learning by setting aside time weekly to review new materials, attend relevant webinars, and engage in peer-to-peer knowledge sharing. I reflect on my experiences regularly to identify areas for improvement, ensuring I am always evolving professionally.

Ensuring a smooth handoff requires clear communication with both the prospect and the Professional Services team. I create detailed documentation that captures the customer's requirements and expectations, combined with a follow-up meeting to address any outstanding questions while aligning on objectives to ensure a seamless transition.

In one instance, I organized an interactive demo workshop that highlighted the specific benefits of our platform tailored to a client's needs. By showcasing real-world use cases and allowing prospects to interact with the product directly, I successfully increased client engagement and excitement, ultimately leading to a closed deal.

As a Solutions Consultant, my role in closing deals is to articulate the value of the Iterable platform and how it aligns with the prospect's business goals. I guide the technical discussions, address concerns, and tailor solutions that resonate with their needs, effectively positioning ourselves as trusted advisors in the sales process.

Handling objections is about active listening and understanding the root of the concern. I’d respond thoughtfully by validating their perspective and providing data-driven insights or case studies that address their objections, showcasing how Iterable's solutions effectively mitigate their concerns.

I am motivated by the opportunity to positively impact clients' businesses and help them achieve their marketing goals through innovative solutions. The dynamic nature of technology and the chance to constantly learn new approaches keeps me excited and engaged in my role as a Solutions Consultant.