Job details

Senior Salesforce Administrator

About ITRS

Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Reporting to the Global Salesforce Lead, the Senior Salesforce Administrator will enhance the capabilities of our Salesforce platform by focusing on hands-on customization, data management, troubleshooting, and automation. This role is critical in optimizing business processes and improving system functionality to support organizational success.

As a Senior Salesforce Administrator you will:

Administer, configure, and maintain Salesforce and Account Engagement (Pardot) environments, ensuring data integrity, system performance, and scalability.
Provide daily user support, troubleshoot issues, and implement solutions.
Develop and maintain Salesforce automation tools, including Flows, to improve processes.
Customize Salesforce objects, fields, page layouts, reports, and dashboards to align with our needs.
Manage security settings, user roles, profiles, sharing rules, and permission sets to ensure data access across teams.
Stay updated with Salesforce releases, features, and best practices. Test and implement new features, offering post-implementation support to users.
Oversee third-party integrations, including APIs, AppExchange applications, and custom solutions, ensuring seamless functionality between Salesforce and other systems (e.g., marketing automation, finance tools).
Collaborate with internal departments to identify gaps and implement solutions that enhance Salesforce functionality.

3-5 years as a Salesforce Administrator, with expertise in Sales Cloud, Account Engagement (Pardot), and Conga.
Proficient in Salesforce configuration (Flows, Lightning Experience, formula fields).
Certifications: Salesforce Administrator (ADM 201) required; Advanced Administrator (ADM 211) and Salesforce Platform App Builder are a plus.
Experience with data management (Data Loader, Workbench) and deployment tools (Gearset).
Familiarity with AppExchange tools, third-party integrations, and Salesforce security models.
Experience with Salesforce CPQ and Certinia is an advantage.
Experience communicating, expressing ideas, collaborating with diverse teams, and building trusting relationships across all organizational levels.
Experience identifying challenges, proposing applicable solutions, and implementing improvements to achieve impactful results.

Health insurance with Care for you and your dependants
Provident Fund
Group personal accident policy
Leave entitlements
Referral Bonus
Buy and Sell Holiday
Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognize that a diverse workforce is stronger workforce.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About Senior Salesforce Administrator, ITRS

Are you a savvy tech aficionado with a knack for Salesforce? ITRS, a leading Enterprise SaaS provider known for being a Great Place to Work, is on the lookout for a dynamic Senior Salesforce Administrator to join our thriving team. You’ll be diving deep into the world of Salesforce, optimizing our systems to enhance the day-to-day operations for our prestigious clientele, which includes 90% of the world's top investment banks. Based in the buzzing tech hub of Shoreditch, London, you’ll be part of a diverse and friendly culture that champions internal promotion and the growth of our people. In this role, you’ll work closely with the Global Salesforce Lead, bringing your hands-on expertise to customize and maintain our Salesforce and Account Engagement environments. You’ll tackle data management and automation, while also providing daily user support and troubleshooting. Your knowledge will help streamline processes and improve essential functionalities across various departments. With 3 to 5 years in a similar role and a good grasp of Sales Cloud, Pardot, and other tools, your contributions will be vital to our success. As a Senior Salesforce Administrator at ITRS, you won’t just be managing systems; you’ll be fostering relationships, identifying challenges, and implementing effective solutions for our teams. Plus, you’ll enjoy benefits like health insurance, leave entitlements, and training reimbursement. Ready to embrace this opportunity with ITRS? We welcome your application!

Frequently Asked Questions (FAQs) for Senior Salesforce Administrator Role at ITRS

What are the primary responsibilities of a Senior Salesforce Administrator at ITRS?

As a Senior Salesforce Administrator at ITRS, your main responsibilities include administering and maintaining Salesforce and Account Engagement environments, ensuring data integrity and performance. You’ll provide daily user support, troubleshoot issues, and develop automation tools to streamline processes. Additionally, you will oversee third-party integrations and customize Salesforce objects, reports, and dashboards to meet organizational needs.