Senior Analyst, Commercial Systems (Hybrid) - job 1 of 2

The Senior Analyst, Commercial Systems at Axon mainly focuses on designing and enhancing our Quote to Cash ecosystem. Responsibilities include collaborating with diverse teams like IT, Finance, and Sales to gather and translate business requirements into technical specifications. The role also involves supporting the implementation of scalable CRM and ERP solutions, defining product vision, and ensuring that the systems are optimized for performance, security, and integration.

Axon seeks candidates with a Bachelor’s degree in Computer Science, Information Technology, Finance, or related fields, alongside a minimum of 10 years of experience with Salesforce implementations. It’s crucial for candidates to have in-depth knowledge of Salesforce platforms, particularly the Revenue Cloud and ERP systems. Strong analytical, problem-solving, and communication skills are also essential in this role.

As a Senior Analyst, you will serve as a crucial liaison between technical teams and business stakeholders at Axon. Your contribution will lie in driving collaboration across various functions while gathering and analyzing business requirements, guiding roadmap development for Salesforce and ERP products, and ensuring that all deliverables meet quality and performance standards.

Candidates for the Senior Analyst position at Axon should have extensive experience with Salesforce technologies such as Revenue Cloud (CPQ and Billing), Sales Cloud, Service Cloud, and Marketing Cloud. Familiarity with ERP systems, strong integration pattern knowledge, and the ability to utilize declarative tools like Process Builder and Flow Builder are also highly valuable.

Axon is committed to the professional growth of its employees. As a Senior Analyst, you might have access to various learning and development programs, along with opportunities to participate in ongoing projects that align with your career aspirations. Furthermore, certifications in Salesforce or opportunities to lead projects will enhance your expertise within the organization.

When answering this question, highlight specific Salesforce features you've worked with, including Revenue Cloud (CPQ and Billing), and your role in building or customizing solutions. Provide examples of challenges you faced and how you overcame them to deliver successful outcomes.

Demonstrate your analytical skills here. Outline a system you use for prioritization, such as quantifying each feature's business impact or using stakeholder feedback. Providing a specific example from your past can solidify your answer further.

Discuss your approach to stakeholder meetings, documenting requirements, and how you break down complex business needs into actionable technical specifications. Mention any tools or frameworks you use to ensure nothing is overlooked.

Discuss how you facilitate meetings, use clear language, and periodically check in with both sides to ensure understanding. Having an example of a project where communication made a difference can strengthen your response.

Share a specific project where you identified a process inefficiency, proposed a solution, and led the implementation. Highlight measurable outcomes to underscore your success.

Use the STAR method (Situation, Task, Action, Result) to narrate a specific challenge, explain your role in overcoming it, and discuss the positive outcome that resulted from your actions.

Explain that internal controls ensure the reliability of the systems you design. You might want to mention specific controls you've established or followed in previous roles to add depth to your answer.

Demonstrate your commitment to continuous learning by mentioning webinars, Salesforce Trailhead, community forums, or other resources you utilize to stay updated with technological advancements.

Describe a specific instance where you utilized data analysis in your decision-making process, detailing the metrics you used and the outcome that resulted. This emphasizes your analytical skills and strategic mindset.

Explain the key components of the Quote to Cash process, such as quoting, billing, and revenue recognition. Provide examples of systems you’ve worked on or improvements you've made to enhance this process in previous roles.