Account Manager Associate

Overview

Since 2006, Jackson Therapy Partners has provided allied and therapy staffing to over 1,300 healthcare and education providers nationwide, helping patients and clients receive the important care that they need in communities where skilled professionals are in short supply. Awarded Best of Staffing 2022, and Top Workplace by the Orlando Sentinel, our team works to inspire others, cheer on our teammates, and lead with kindness while helping therapists and allied professionals build an adventurous, life-changing travel career.

Part of Jackson Healthcare’s “Family of Staffing Companies," together we're helping thousands of healthcare facilities serve more than 10 million patients each year.

Building Stronger Communities Together

Our corporate team is a dynamic mix of recruiters, sales, technology, HR, accounting, marketing, and support team professionals who are passionate about working as a team to ensure quality client and patient care nationwide. At Jackson Therapy Partners, you'll enjoy a culture that encourages individual and team development through training, giving back, and team building events like volunteering in our local communities building bikes for kids, an occasional 5k, and company food fests.

Benefits and Perks

• Highly Competitive Salary
• Uncapped commission plan and weekly cash Incentives
• 23 Paid Days Off Your First Year
• Career Advancement Opportunities
• Great Culture
• Competitive Medical, Dental, and Vision Plans
• Matching 401K Plan
• Tuition Reimbursement
• Referral Bonuses
• Remote with the exception of in-office trainings and meetings

Job Description Summary

Working in conjunction with the Director of Client Services and the account management team the Account Manager Associate provides multi-faceted support for account management. This position is key to the success and continued growth of the account management team by providing seamless coverage and support.  This position will provide administration in the areas of submittals, client and vendor communication, reporting, and data entry/maintenance and will have a high degree of interaction with account managers and clients.

Job responsibilities include but are not limited to:

• Provide administration and support to sales team for Jackson Therapy Partners
• Works closely with account managers to facilitate the uploading of required submittal/profile documents to client portal / VMS system.
• Works closely with account managers and credentialing team to facilitate the uploading of essential documents needed for contract assignments to start in accordance with client requirements.
• Communicates as needed with Clients for Jackson Therapy regarding onboarding documentation.
• Serves as backup for assigned Account Manager(s) when they are out of the office, to include follow up with Clients and recruiters on submittals and pending starts.
• Performs other sub vendor communication as directed by manager or account manager when needed
• Ability and willingness to negotiate on bill rate changes when needed.
• Ability and willingness to troubleshoot client cancel requests, including clinician performance issues when reported, and work with recruitment and account management leaders to determine and provide client with alternates to cancellation.
• Update job board as directed by Account Manager or Director Client Services
• Other duties as assigned.

Qualifications

• High School Diploma or GED required
• Bachelor’s Degree preferred
• One year or more of work experience
• Healthcare Staffing Industry experience strongly preferred
• High attention to detail and problem-solving skills
• Competent use of MS Word and MS Excel.
• Familiarity with and ability to learn software applications and systems required by job content.
• Exceptional interpersonal skills and customer service.

EEO Statement

Jackson Therapy Partners is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.