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Senior Manager, Total Rewards & People Insights

Join Our Mission: Help the Helpers with Jane

Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.


At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.


Your Role in Our Journey:

With Jane’s continuous growth into new territories and new possibilities for our customers comes new complexities for our People Team to navigate. We’ve been able to scale our compensation and benefits practices to date by implementing simple systems that align with our values and meet the needs of our Jane team. We’re now at the point of needing to bring on our first Total Rewards pro to navigate new territory and take full ownership of these programs as we build out new teams in new geographies and have another big year of growth for the Jane team!


Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.


We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year.


We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.


You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews


If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!


The Impact You Could Have:
  • You’ll have the opportunity to continuously build out creative compensation solutions by partnering across the People team, with executive stakeholders and our Finance pros as we spin up new teams, new roles, and enter new geographies (with the majority of our team in CA, and growing our employee presence in US & UK).
  • You’re a do-er and you’re excited to take full ownership over our total rewards programs, initially as a single incumbent. This means you’ll be doing all things compensation from completing our salary surveys (currently working with Radford and TAP Network), benchmarking, to running our compensation reviews and completing annual market reviews of our salary bands, providing compensation training for managers and AMAs on the hot topic of compensation for all of Jane. 
  • By taking full ownership of our benefits programs, you’ll be working with our Canadian (Sun Life), US (Sequoia One) and UK vendors to optimize our group benefits, ensure they’re aligned with our values of helping the helpers, and meeting the needs of our Jane team. This includes a holistic maintenance and ongoing improvement to our benefits including perks such as our Health & Personal Spending Accounts, iterating on our Recognition & Delight program and future programs as we grow.
  • Establishing our first pay equity review and setting up this practice for an annual review moving forward.
  • Leading our Sr People Operations Partner who has full ownership on our People Systems and has begun to build the foundation of our People Analytics work.
  • As part of our People Leadership Team, you’ll play an active role in setting the direction for the People Team and ambitious (yet realistic) goals across the department.


The Experience We Feel We Need:
  • You start from an IC-first mindset when building total rewards solutions to focus on the experience of our team members first and foremost, while balancing Jane’s non-negotiable of making more than we spend (yes, we’re profitable and we plan to keep it that way).
  • You have a keen interest in people data to help take data-informed decisions and tell stories. You’ve been able to demonstrate this in the work you’ve done with Total Rewards metrics and potentially additional areas of People Analytics.
  • You have experience building creative compensation solutions by leveraging the pulse of the team, working closely with internal stakeholders, keeping a pulse of total rewards trends in the market, utilizing compensation surveys, recruitment data, and additional creative means.
  • You ideally have experience working across Product Development roles (Product Management, Design, Engineering) as well as Customer Support & Sales roles.
  • We’re looking for someone who excels at taking complex topics and simplifying them. Your ability to break down sophisticated concepts into clear, practical solutions that can be implemented seamlessly will be key to your success in this role.
  • You’re passionate about finding practical, effective solutions that meet the needs of our internal stakeholders. Your approach reflects our culture of collaboration and care, ensuring your ideas are not just innovative but also work in the real world.
  • You can have a ball working through compensation models in Google Sheets, and you have experience partnering closely with Finance teams as well as working with executives on total rewards solutions.
  • This role will start with one direct report who runs our People systems (HiBob HRIS, Lattice and Culture Amp) and People Analytics. Prior people leadership experience is a significant asset.
  • Global total rewards experience, particularly in US and UK markets, is a significant asset.


Compensation Expectations for the Role


Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $126,800 and maximum annual salary of $206,100. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $150,600


It's also possible to join Jane at a salary above or below this, which would mean a salary below $150,600 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $150,600 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.


Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.


More information on our benefits can be found here!

Jane App Glassdoor Company Review
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Jane App DE&I Review
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CEO of Jane App
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Alison Taylor and Trevor Johnston
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Average salary estimate

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$126800K
$206100K

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What You Should Know About Senior Manager, Total Rewards & People Insights, Jane App

Are you ready to take the lead as a Senior Manager, Total Rewards & People Insights at Jane? Our mission is clear: we help those who help others, and we’re seeking a passionate professional to join our team based in Canada. At Jane, we pride ourselves on fostering growth and delighting the healthcare community with innovative solutions. As we expand into new territories, we need someone who can navigate the complexities of our total rewards programs and elevate our offerings. In this role, you'll partner with our dedicated People team and executive stakeholders to develop creative compensation solutions aligned with our values. You’ll take full ownership of compensation and benefits programs, ensuring they adapt to the needs of our team as we grow into exciting new markets. You're someone who not only loves diving into people data but also enjoys translating that information into actionable insights that enhance the employee experience. With Jane’s remote-first environment, you’ll have the flexibility to work from anywhere in Canada while being supported by a team that works hard and shares a unique culture reflected in our Slack channels dedicated to everything from wellness to furry friends. If you thrive in a fast-paced environment filled with opportunities for growth and you're excited about shaping the future of rewards at Jane, we want to hear from you!

Frequently Asked Questions (FAQs) for Senior Manager, Total Rewards & People Insights Role at Jane App
What are the main responsibilities of the Senior Manager, Total Rewards & People Insights at Jane?

As the Senior Manager, Total Rewards & People Insights at Jane, you will be responsible for creating and managing innovative total rewards programs that align with our company values. Your duties will include managing compensation strategies, benefit optimization, and conducting annual pay equity reviews. You'll collaborate with various teams to ensure that our programs meet the evolving needs of our workforce as we expand into new markets.

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What qualifications are needed for the Senior Manager, Total Rewards position at Jane?

Candidates for the Senior Manager, Total Rewards & People Insights role at Jane should have significant experience in total rewards management, particularly in global contexts. A strong understanding of compensation structures, benefits optimization, and analytics in HR is essential. Additionally, proven skills in leadership and communication are critical for success in this position.

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How does Jane support work-life balance for its Senior Manager, Total Rewards role?

At Jane, we value autonomy and flexibility in your work schedule, especially for our Senior Manager, Total Rewards & People Insights. Our remote-first approach allows you to integrate work seamlessly with your personal life, ensuring you can manage responsibilities like family commitments while still achieving your professional goals. We're advocates for a supportive workplace culture with dedicated Slack channels for parents and more.

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What growth opportunities are available for the Senior Manager, Total Rewards at Jane?

The Senior Manager, Total Rewards & People Insights position at Jane offers substantial opportunities for personal and professional growth. You will play a pivotal role in shaping our total rewards strategy as we scale and expand. The position also includes ongoing conversations about career development and compensation growth, ensuring that you have the support to progress and excel in your career.

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How does Jane ensure fair compensation for the Senior Manager, Total Rewards role?

Jane is committed to transparency and fairness in compensation practices for the Senior Manager, Total Rewards & People Insights role. We have outlined clear compensation fundamentals and offer a competitive salary range that reflects experience and growth potential within the role. Throughout the interview process, candidates are encouraged to ask questions about compensation to build trust and understanding.

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Common Interview Questions for Senior Manager, Total Rewards & People Insights
How would you approach developing a total rewards strategy for Jane?

To effectively develop a total rewards strategy for Jane, I would start by conducting a comprehensive analysis of our current compensation and benefits programs, aligning them with our company culture and values. I'd engage with various stakeholders to gather input, assess market trends, and ensure our offerings not only attract top talent but also support employee satisfaction and retention.

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Can you discuss your experience with compensation benchmarking?

In previous roles, I've utilized various compensation survey tools to benchmark our salaries against industry standards. I would analyze competitive data and ensure that our compensation strategies are in line with market expectations, making adjustments where needed to remain competitive and equitable.

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How do you measure the success of total rewards programs?

The success of total rewards programs can be measured through various metrics, such as employee engagement scores, retention rates, and overall job satisfaction. I would also conduct regular surveys to gather feedback from employees on their perceptions of compensation and benefits, using this data to refine and enhance our offerings continuously.

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What is your approach to handling pay equity within an organization?

Handling pay equity involves a thorough analysis of current pay practices and regular audits to identify any discrepancies. It's crucial to establish clear criteria for compensation decisions and ensure transparency in how pay is determined. I would implement annual reviews and utilize metrics to maintain and promote pay equity continuously.

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How do you ensure effective communication of total rewards programs to employees?

Effective communication of total rewards programs begins with clarity and transparency. I would develop comprehensive resources that clearly explain compensation structures, benefits, and any changes made. Regular training sessions, Q&A events, and leveraging internal digital platforms for communication can foster a better understanding among team members.

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Describe a challenge you've faced in developing a total rewards program and how you overcame it.

One challenge I faced in a previous role was resistance to change when attempting to implement a new benefits package. To overcome this, I organized listening sessions where employees could voice their concerns and provided clear data to support the changes. Through open dialogue and understanding their needs, we co-created a benefits program that was more widely accepted.

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What strategies would you use to gather employee feedback on total rewards programs?

Gathering employee feedback can be achieved through anonymous surveys, focus groups, and regular one-on-one discussions. I’d also leverage tools like engagement platforms to encourage ongoing feedback. The insights gained from these initiatives would help tailor our total rewards programs to better meet the actual needs and desires of our team members.

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How do you stay updated with the latest trends in total rewards?

Staying updated with the latest trends in total rewards involves continuous education through industry publications, attending relevant conferences, and participating in professional networks. I also find value in leveraging data analytics to monitor changes in employee preferences and industry standards.

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Can you explain your experience with global total rewards?

My experience with global total rewards encompasses developing and managing compensation and benefits strategies for teams across multiple countries. I’ve worked on aligning local market practices with global standards while considering cultural differences and legal regulations in various regions, particularly in the US and UK.

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What do you believe is the most important aspect of total rewards?

I believe the most important aspect of total rewards is ensuring that they are aligned with the company’s mission and values while also meeting employee expectations. A well-rounded total rewards package that addresses both immediate and long-term needs can greatly enhance employee motivation and engagement and drive retention.

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Our mission is to “help the helpers” and our vision is to build a thriving allied health community. Visit jane.app to learn more.

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DATE POSTED
January 6, 2025

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