Client Management Alternance - job 1 of 2

As a Client Management Alternance at Jellyfish, your primary responsibilities include collaborating with campaign specialists and analysts to deliver insights to clients, creating reports and presentations, and assisting in the billing and invoicing process. You'll act as a vital contact between clients and our teams, helping to identify business opportunities for client growth.

To qualify for the Client Management Alternance at Jellyfish, candidates should be fluent in French with a conversational level of English, possess some experience in a client or project management role, and have a keen interest in digital marketing. Comfort with spreadsheet software is essential for data processing tasks.

Jellyfish is committed to your growth as a Client Management Alternance. We provide access to LinkedIn Learning for online courses and offer one paid day each month for self-development projects. By joining our diverse team, you'll have the opportunity to develop valuable skills and potentially advance to roles like Account Executive or Project Manager.

At Jellyfish, our Client Management Alternance will enjoy a flexible work environment, where remote work is encouraged for up to 60% of your days. With flexible hours between 8 AM and 6:30 PM, you can tailor your work schedule to suit your needs while collaborating with a thriving team.

Jellyfish values diversity, collaboration, and personal growth. As a Client Management Alternance, you’ll be encouraged to embrace challenges and actively seek feedback to hone your skills. We believe that everyone’s contributions are vital and strive to create an inclusive atmosphere where innovation thrives.

Client management involves building strong relationships with clients, understanding their needs, and ensuring satisfaction with services provided. It’s crucial to communicate effectively and advocate for clients within the company.

Prioritizing tasks requires clear organization and time management skills. I usually assess deadlines, impact, and client needs before creating a detailed schedule that allocates time specifically for each client project.

To analyze client data effectively, I would utilize spreadsheet tools to organize and visualize data. I’d look for trends, key performance indicators, and areas for improvement, making sure to present my findings clearly to all stakeholders.

In difficult situations, it’s essential to remain calm and professional. I would listen to the client's concerns, empathize, and then work collaboratively to find a resolution that meets their needs while aligning with company policies.

I’m drawn to digital marketing for its dynamic nature and the creativity it offers. It combines data analysis with storytelling to engage diverse audiences, and I genuinely enjoy the challenge of creating impactful strategies.

Clear communication with clients can be achieved through regular updates, active listening, and setting clear expectations. I find that employing multiple communication channels helps to establish trust and transparency.

I thrive in team environments as collaboration often leads to innovative solutions. I actively seek input from team members and value diverse perspectives to enhance the overall output of our projects.

I have experience using various project management tools such as Trello and Asana. They help in tracking tasks, deadlines, and communication efficiently, ensuring all team members are on the same page.

I would contribute to Jellyfish's success by leveraging my skills in client communication and data analysis to provide valuable insights, fostering strong relationships with clients, and identifying growth opportunities.

A successful client relationship is built on mutual trust, open communication, and collaboration. It involves not only fulfilling their current needs but also anticipating their future challenges and positions Jellyfish as a strategic partner.